Aldi Return / Refund / Exchange Policies

Synopsis

Aldi has a double Guarantee where you can get your money refunded in addition to a replacement product. This is one of the best return policies in the industry.

Policy Statement

“For product refunds and replacements under our Double Guarantee:

Return the package with your receipt, and any unused product to your local ALDI Store Manager. He/She will issue a refund and replacement.

All non-food Special Buy returns and exchanges require a receipt.

Always retain the packaging and sales receipt for these products. Most of our select brand items and national brand offerings are covered by a manufacturers’ limited warranty. Please consult the instruction manual or warranty card that came with the product to determine how to make a warranty claim—usually by using a toll-free number or the manufacturer’s website.

If a product is defective upon first use (e.g., it is damaged or does not work when you take it out of the package), you may return it to your ALDI store, with the original packaging and receipt, for a full refund.

If the item fails during its limited warranty period, please write first to the manufacturer to resolve your claim. If you are unable to achieve satisfactory results, write to ALDI at the address below. Include:

  • Your name, address, and phone number
  • A description of the defective item (e.g., Crofton hand blender) and the ALDI item code found on the package.
  • A description of the defect (what went wrong).
  • A copy of your receipt.

If you contact ALDI about a warranty issue, do not enclose the defective item when you first write to us. We will contact you if we need you to return it.

Computer/Electronic Return Policy

Returns will be honored within 90 days of the original purchase date with a receipt. Price Adjustments will be honored within 30 days of the original purchase date if we advertise a lower retail price.

DVD/Software Return Policy

Returns will be honored within 14 days of the original purchase date with a receipt. Open DVD/Software is non-refundable, and defective DVD/Software may only be exchanged for the same title.” – Aldi website

Quick Facts

Time Limit

 90 days, 14 days DVD, Software

Receipt Required

 No, except non-food Special Buy returns and exchanges

Restocking Fee

 No

Refund / Exchange

 Refund or exchange at customer’s option

Original Packaging Required

 Yes

Probability of Success

 Medium

Conditions

  • If the item fails during its limited warranty period, please write first to the manufacturer to resolve your claim. If you are unable to achieve satisfactory results, write to ALDI

Exceptions

  • None

More Information

Please refer to Customer Service on the Aldi website.

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