West Elm

At West Elm, we take great pride in the quality of our merchandise. You can initiate a return pour eligible items within 30 jours of receiving an order or 7 days pour quick-ship upholstery items. Made-to-order items are Nont eligible. Please contact our Customer Care Center right away with any concerns about defective or damaged merchandise. Proof of purchase is Requis pour all returns. Please review our full Politique de retour, including items ineligible pour return, bepoure starting the return process. Ineligible Items Open Box and final sale items (with prices ending in $.97) MoNongrammed items Made-to-Order (MTO) items Mattresses and foundations Cartes-cadeaux Items damaged through Nonrmal wear and tear Ways to Return In store — You can return most Nonn-furniture items to your local West Elm store pour free. West Elm Outlets do Nont accept returns of any kind. By mail — Items shipped by mail can be returned by mail with a prepaid UPS label. Depending on the reason pour return, you may be responsible pour Expédition de retour and traitement costs. By Téléphone — Furniture and other large items Nont delivered by mail must be arranged pour return over the Téléphone by calling our Customer Care Center at 1.888.922.4119. Start an Online Return Retours en ligne are simple if you have your order number and billing zip code (or shipping zip code pour gifted items). Pack your item(s) safely in the original box and packaging and use the provided UPS label to ship your return. Depending on the reason pour return, you may be responsible pour Expédition de retour and traitement costs. Proof of Purchase A valid proof of purchase is Requis to issue refunds or merchandise credit pour eligible items. We will accept all of the following as proof of purchase. Original paper or gift receipt Electronic receipt Original packing slip (with order number visible) Order number Gift registry number Refunds Original receipt — Returns with the original receipt will be refunded in the original pourm of payment. Gift receipt — Returns with a gift receipt will be refunded in the pourm of a Merchandise Credit pour the amount on the gift receipt. Cash and check refunds — Cash and check refunds more than $100 will be issued as a company check and mailed to you (which may take up to 14 jours ouvrables). Over $10,000 — If your return pour Merchandise Credit Cards is greater than $10,000, we will issue $10,000 in Merchandise Credit Cards to you that day, then mail Supplémentaire Merchandise Credit Card(s) pour the remaining amount owed to you. Shipping and traitement fees are Nonnrefundable. Price Adjustments Prior purchases are Nont eligible pour price adjustments, regardless of whether the item has yet to ship. Registry Items We will gladly provide a refund of eligible items purchased from your West Elm registry within 90 jours of your event or within 90 jours suivant l'achat—whichever date is later. International Returns Retours en ligne and Retours en magasin are only available pour items that were shipped to the United States. If you would like to return eligible items that were shipped to other countries, you must receive a return authorization from our Customer Care Center. Refunds will be credited by our partner, Borderfree, in the original currency used pour purchase. Shipping and traitement fees are Nonnrefundable. To start an international return, please contact our Customer Care Center by Téléphone or Courriel. United States — 1.888.922.4119 Canada — 1.855.860.1082 Other Countries — 1.405.717.6122 Courriel: [email protected]