Walmart
Department Store • US
Informations sur le détaillant
Nom de l'entreprise
Walmart
Raison sociale
Walmart Inc.
Site web
https://www.walmart.comCatégorie d'entreprise
Department Store
Siège social
Bentonville, US
Statut
Actif
Politique de retour
URL de la politique de retour officielle
Consultez la politique de retour officielle du détaillant pour les informations les plus récentes.
https://www.walmart.com/cp/returns/1231920Détails de la politique
Période de retour
90 jours (des exceptions s'appliquent)
Frais
Jusqu'à 20% pour les gros appareils électroménagers dans certaines situations
Conditions
- •État inutilisé (pour certains articles)
- •Emballage original (pour certains articles)
- •Entièrement démonté et remballé (pour les articles nécessitant un assemblage)
- •Vidangé de carburant (pour les articles contenant du carburant)
- •Batterie d'origine incluse (pour les articles avec des batteries rechargeables)
Exceptions
- •Articles en vente finale (par exemple, alcool, munitions, armes à feu)
- •Fournitures pour diabétiques ouvertes
- •Tuyaux d'égout de VR, toilettes, cuvettes de toilettes et urinoirs usagés
- •Pneus, roues, jantes, pneus neige usagés ou montés
- •Cartes à collectionner ouvertes
- •Cartes-cadeaux
- •Cartes de téléphone cellulaire prépayées
- •Cartes de jeu prépayées
- •Cartes de téléchargement de jeux vidéo
- •Cartes SIM
- •Vidéo à la demande
- •Produits de services à domicile utilisés ou complétés
- •Commandes spéciales passées via Walmart Business
Informations de contact
Walmart.com/help
Texte complet de la politique
Politique de retour
Effective: July 31, 2025
Una copia de esta política está disponible en español.
This policy applies to returns of products purchased in Walmart U.S. stores, Walmart.com, and Walmart Business. Items purchased through Walmart Marketplace might have different return policies & Exceptions. Please confirm your item is eligible pour return by reviewing the applicable section below describing items shipped by Marketplace Sellers.
Nont 100% Satisfied? We Are Happy to Help.
To exchange or return an item, here is what you need to kNonw:
You have 90 jours after purchase or upon receipt to exchange or return an item unless Nonted in our Exceptions. Please provide your store receipt or Walmart.com/Walmart Business order number and we will refund your purchase to the original pourm of payment.
Save time by starting your return in the Walmart App or at Walmart.com or at business.walmart.com. Non Walmart.com account? Start here: walmart.com/returns.
Return items in-store or curbside, pour free by mail or schedule a pickup with FedEx. Walmart+ membres have Supplémentaire home pickup options as part of their membreship.
Non receipt? We can attempt to look up store purchases with a debit/credit card or online orders with a Téléphone number or Courriel. You can also search pour your store receipt here.
Our Guarantees
(WIC/SNAP restrictions apply)
Extended Holiday Returns: Most items purchased between October 01, 2025, and December 31, 2025, are returnable until January 31, 2026. Some Exceptions may apply (e.g., wireless Téléphones, protection plans, major appliances, Dyson products, and select seasonal and luxury goods).
Fresh Guarantee: Receive a refund on Produce, Fresh Flowers, Meat, Bakery, Deli, Dairy & Frozen* items with a receipt. Start a return on the App or at walmart.com/returns or in your account on business.walmart.com. Some items may Nont be returnable but may be refundable.
90-Day Automotive Battery Guarantee: Money back refund or exchange to original purchaser if battery tests bad within 90 jours. After 90 jours, the original purchaser can only exchange the battery per the warranty terms.
*Perishable Online Orders ne peuvent pas être retournés by mail. To receive a refund, go to Walmart.com or the App to start the return.
Our Refund and Exchange Exceptions
Your item may have return restrictions and/or special instructions as follows:
Wireless Téléphones, Marketplace collectible and Marketplace luxury items (most are returnable within 14 days).
Marketplace and Consumer Electronics items (most items are returnable within 30 jours).
Items that are part of Consumer Electronics or Collectible bundles must all be returned together to receive a refund, downloadable software or video games are Nont returnable.
Hazardous materials (e.g., items with lithium-ion batteries, household chemicals, fuel, corrosive materials, aerosols, etc.) may have mail back restrictions.
Items that include a rechargeable battery (e.g., tools, drills, lawn equipment, laptops, eBikes, etc.) must contain the original battery to qualify pour a return.
Marketplace items that include a rechargeable battery may Nont be returnable to a store. (Please see Supplémentaire details in the Returning items shipped by Marketplace Sellers section below).
Freight/oversized/heavy items are Nont returnable to stores.
Items that require assembly (e.g., indoor/outdoor furniture, grills, bicycles, etc.) must be fully disassembled and re-packaged prior to returning to a store or FedEx magasin (FedEx may decline service pour unpackaged assembled items).
Items that contain fuel, propane, or other flammable liquid (e.g., items such as lawn equipment, recreational vehicles, propane tanks, etc.) should be completely drained and/or returned empty. Please do Nont mail back items containing fuel.
Items shipped to Nonn-contiguous US States and Territories (e.g., Alaska, Hawaii, Puerto Rico) may have mail back restrictions.
Private brand items that include a satisfaction guarantee or promise on the package are Nont subject to the 90-day return or exchange period Nonted above.
See walmart.com/returns pour more details.
Reçu requis Items
Must be returned within below number of days to obtain a refund or exchange; see Nontes below pour more details:
2 Days
Major Appliances* (e.g., Full Size Refrigerators, Freezers, Dishwashers, Oven Ranges, Cooktops, Furnaces, Trash Compactors, Wall Ovens, Washing Machine & Dryer Sets, Range Hoods, Washing Machines, Dryers, Ice makers)
14 Days
Marketplace Collectibles or Luxury Items*
Most Wireless Téléphones
30 jours
AppleCare+*
Cooling & Heating (e.g., Air conditioners, Heaters, Air purifiers, Humidifiers, De-humidifiers, Fans, Indoor fireplaces)
Consumer Electronics
Electric Bicycles
Electric Scooters
Hoverboards
Most Marketplace Items
PC’s and PC Components* (e.g., motherboards, RAM, graphics cards)
True Network Tech Services
Verizon Postpaid Wireless Téléphones
Vacuums & Floorcare (e.g., Vacuum cleaners, Robotic vacuum cleaners, Carpet cleaners, Steam cleaners, Vacuum attachments)
Walmart Protection Plans*
60 jours
Contact Lenses
Hearing Aids
Prescription Glasses
Prescription Contacts
90 jours
Walmart+ membreship (Unless used or activated)
Home & Garden Equipment* (e.g., lawn mowers, line trimmers, hedge trimmers, chainsaws, pressure washers)
Tires*
Photo Prints, Personalized items, and photo products* (e.g., blankets, mugs, calendars)
Toilets, toilet bowls and urinals*
365 Days
Perennials, Shrubs, Trees (returned in-store only)
*NonTE:
AppleCare+ or Walmart Protection Plans: Learn how to cancel a Walmart Protection Plan or AppleCare+.
Collectibles: Some Marketplace collectibles are final sale. Please refer to the item page return details link pour the specific Seller Policy.
Luxury items are:
Items above $300 that are new, or preowned apparel, shoes, accessories (e.g. purses, sunglasses) jewelry, and watches.
Items of any amount that are fine art, loose gems, gemstones, collectibles (e.g., stamps), or memorabilia.
Major Appliances (e.g., large refrigerators, ranges, washing machines): are returnable pour a full refund within 2 days of accepted delivery.
UNonpened, uninstalled, undamaged major appliances in original, factory sealed packaging are returnable up to 30 jours after delivery.
pour support on opened and/or installed appliances past the 2-day Période de retour, please refer to the manufacturer warranty.
Returns of major appliances sold on Walmart’s Marketplace may be subject to up to a 20% Frais de restockage.
Major appliance returns are Nont accepted in stores.
Please start your return in the Walmart app or go to walmart.com/returns.
Small appliances, dorm size and wine refrigerators are returnable up to 90 jours if sold in store or when fulfilled by Walmart. Small appliances, dorm size and wine refrigerators sold on Walmart’s Marketplace are returnable within 30 jours of delivery. (Please see Supplémentaire details in the Major Appliances Purchase & Returns Guide section below).
PC’s and PC Components: must be returned in Emballage d'origine. After 30 jours, contact Manufacturer pour warranty assistance.
Wireless Téléphones, Tablets, Laptops and other electronic devices: Bepoure returning items on which you’ve saved personal inpourmation, erase this inpourmation completely by following manufacturer's instructions. pour further help on how to remove your personal inpourmation from the device, visit https://consumer.ftc.gov/articles/how-remove-your-personal-inpourmation-you-get-rid-your-Téléphone
Home & Garden equipment: Please drain gasoline or other flammable materials prior to returning. DO NonT remove Freon from AC units. If applicable, product must contain the original rechargeable battery. pour Walmart.com items, please check the item page to confirm it is returnable by mail.
Tires: New tires that have Nont been mounted or installed are returnable to any store with an Auto Care Center. Stores without an Auto Care Center canNont accept tire returns.
Photo Prints, Personalized items, and photo products (e.g., blankets, mugs, calendars): are returnable to a store or contact us at walmart.com/help. Please do Nont return by mail.
Toilets, toilet bowls and urinals: are returnable if uninstalled and unused and includes Emballage d'origine. New, damaged, or defective toilets, toilet bowls and urinals are returnable.
Recalled Items
Items Sold by Walmart: Some recalled items are eligible pour return, refund, or store credit from Walmart, but pour others, you may need to work directly with the manufacturer pour repair, replacement or refund.
Some items may be eligible pour refund but Nont return.
More inpourmation about specific product recalls can be found here: Product Recalls.
WIC/SNAP exclusions apply.
Items Sold by a Marketplace Seller: Please follow the instructions in the recall Nontice, or contact or work directly with the manufacturer, or seller.
Exchange Only Items
Some products if opened or used can only be exchanged pour an exact or similar item as follows:
Unlocked opened wireless Téléphones within 14 days*.
Drones, Projectors within 30 jours*.
Air beds/air mattresses within 90 jours*.
Durable medical equipment within 90 jours* (e.g., crutches, walkers, slings, mobility scooters, pulse oximeters).
Funeral products: (e.g., caskets, coffins) can be exchanged within 90 jours if damaged or defective and unused. New or used items are Nonnrefundable unless the return is due to manufacturer defect or damaged.
*New, uNonpened items can be returned pour a full refund.
Final Sale Items
To help keep our customers and associates safe Walmart and Marketplace sellers will Nont replace, accept returns, or provide refunds pour:
Alcohol (Beer, Wine, Spirits)
Airsoft & Air Guns
Ammunition (including powder, pellets, primer)
Archery Bows
BB Guns
Bear Spray
Collectibles (i.e., Labubu items)
Crossbows
Diabetic Supplies* (including meters, strips lancet devices & syringes)
Gas Powered Recreational Vehicles (e.g., Dirt Bikes, Mini-Bikes, Go-Carts, Scooters, Ride-ons, UTVs & ATVs)
Home DiagNonstic Testing Kits (including COVID-19 tests)
Hygienic Medical Equipment (e.g., bedpans, bath seats, eye drop guides, opened/unsealed breast pumps, sitz baths)
Items containing pseudoephedrine, ephedrine, phenylpropaNonlamine
Firearms
Ovulation & Pregnancy Tests
Precious Metals (e.g., gold bars, coins, currency)
Prescription Medications and Devices
Pepper Spray
RV sewer lines, toilets, toilet bowls and urinals (used or installed)
Sex Toys & Vibrators
Special orders made through Walmart Business
Tires, Wheels, Rims, SNonw Tires (used or mounted)
Tobacco Products
Trading cards (opened or uNonpened)
Vertical Bows
*Diabetic supplies and items covered by Medicare Part B that are deemed substandard or unsuitable per Medicare supplier standards are returnable.
Other service items and Produits numériques ineligible pour return/refund/replacement:
Cartes-cadeaux
Prepaid Cell Téléphone Cards
Prepaid Gaming Cards
Video Game Download Cards
Sim Cards
Video On Demand
Unless specified, electronic games and software downloads are Nont returnable after purchase. If you did Nont receive an Courriel containing the code or are unable to redeem the code provided, please go to walmart.com/help, scroll to the bottom of the page and click the blue Contact Us button.
Financial/Home/Tech Services: Return/Refund/Replacement Policy
Ineligible Items: Eligible Items with a receipt*: Eligible Via Service Providers Only:
Walmart Express Bill Payments Money Transfer Home Services (e.g., Angi, Hello Tech, GoConfigure, Tot Squad)
Reloadable Credit/Debit Card Money Order
Check/Card Cashing Fee Affirm
Branded Cartes-cadeaux (Visa, MC, Amex) Walmart+ membreship
Lottery
*Nonte:
Money Transfers may be refunded to sending customer if the funds have Nont been received or deposited into receiver's bank account/mobile wallet. Customer must have the Reference Number or MTCN of the transaction and proper identification.
Money Orders may be refunded in cash up to 180 days after purchase with original receipt. Money Orders that have been previously cashed or deposited are ineligible pour refunds. pour refunds pour damaged or lost money orders, please visit moneygram.com/replacement.
Items purchased with Affirm will be credited back to the customer’s Affirm account. If the refund amount exceeds the loan balance due, Affirm will issue a refund minus interest to the customer’s bank. Refunds may take up to 10 jours ouvrables to process. If refund is issued in aNonther pourm of payment such as a gift card, customer is responsible pour the loan repayment.
Walmart+ membreships may be refunded within 90 jours unless used or activated.
Home Services Products (e.g., In-Home TV Mounting, Furniture Assembly):
Used or completed Home Services Products are Nont eligible pour refund, this includes cancelations made less than 24 hours bepoure scheduled booking*.
To cancel an unused service or discuss a problem with a completed service:
Angi Services: Select “Review Booking” in the confirmation Courriel or by calling Angi’s dedicated line pour Walmart orders at 1-877-600-3455.
Other Service Providers: Locate the service provider contact listed on your booking confirmation Courriel.
Tech Services Products (e.g., Device Setup, Connected Home Installations): are refundable within 30 jours.
To discuss a problem with a completed service, contact True Network Solutions at (888) 725-4544.
*Some Home Services Products purchased in store, where the pin has Nont been activated, may be returnable in store, with a receipt.
How to Get Your Refund or Store Credit
Receipted Returns
Non receipt? We can attempt to look up store purchases with a debit/credit card or online orders with a Téléphone number or Courriel. You can also search pour your store receipt here.
Refunds processed back to a debit/credit card without a receipt may take up to 10 jours ouvrables.
Receipted items returned within the Période de retour are refunded to the original purchase method as follows:
Method of Payment With Receipt Refund Timing
Cash or Check Cash Immediate
Credit Card Same Credit Card* or Walmart Gift Card Up to 10 jours ouvrables
Debit Card w/ PIN Same Debit Card*, Walmart Gift Card or Cash Up to 7 jours ouvrables
Walmart Gift Card Walmart Gift Card Up to 3 Hours
EBT Card EBT Card Up to 3 Hours
EBT Cash Cash or Walmart Gift Card* Immediate
Walmart Cash Walmart Cash Balance Up to 3 hours
Walmart Balance Walmart Balance Up to 3 Hours
*If we are unable to refund to the original debit/credit card:
Store purchases will be issued store credit to a Walmart Gift Card or Walmart Balance.
Online purchases will be issued to Walmart Balance.
A Walmart Gift Card is a store credit that can be used as tender in a physical Walmart store or on Walmart.com.
Walmart Balance is a stored amount in your account that can be used to make purchases at Walmart.
Funds issued to a Walmart gift card or Walmart Balance may take up to 3 hours to process.
When the original purchase involved the use of more than one pourm of payment, Walmart reserves the right to issue a refund to only one pourm of payment where allowed by law.
See www.walmart.com/giftcardterms pour more details.
Nonn-Receipted Returns
To return or exchange items without a receipt, the customer must present a valid government-issued photo ID. Inpourmation from the customer ID is stored in a secure database that Walmart uses to authorize returns. If the refund verification process accepts the return, a Walmart gift card will be issued.
Without receipt —> Valid ID Requis —> Walmart gift card issued
A Walmart Gift Card is a store credit that can be used as tender in a physical store or on Walmart.com.
Funds issued to a Walmart gift card may take up to 3 hours to process.
See gift card terms and conditions pour more details.
Refunds issued pour lost items, wrong/incorrect item returned, or suspected fraudulent activity are subject to recharge if Walmart or the Seller can verify delivery or frequent abuse.
Items that require age verification Via a valid government issued ID such as alcohol may have a refund delay of up to 10 jours ouvrables if Walmart is unable to verify age or the customer is unable to receive their delivery.
Gifting
Items on a gift receipt can be exchanged, refunded to a Walmart Gift Card, or credited to the sender’s original method of payment.
Items without a gift receipt can be exchanged or refunded to a Walmart Gift Card.
Walmart.com or Business.Walmart.com: Items Shipped by Walmart
If Walmart shipped an item, the Standard Politique de retour applies. To return by mail, click how to return your item by mail.
Please Nonte your item may have return restrictions and/or special instructions as follows:
Wireless Téléphones (most items are returnable within 14 days).
Hazardous materials (e.g., items with lithium-ion batteries, household chemicals, fuel, corrosive materials, aerosols, etc.).
Freight/oversized/heavy items are Nont returnable to stores.
Items that require assembly (e.g., indoor/outdoor furniture, grills, bicycles, electric bicycles, etc.) must be fully disassembled and re-packaged prior to returning to a store or FedEx magasin (FedEx may decline service pour unpackaged assembled items).
Items that include a rechargeable battery (e.g., tools, drills, lawn equipment, laptops, eBikes, etc.) must contain the original battery to qualify pour a return.
Nonn-contiguous US States and Territories (e.g., Alaska, Hawaii, Puerto Rico) may have mailback restrictions.
Items that contain fuel, propane, or other flammable liquid (e.g., items such as lawn equipment, recreational vehicles, propane tanks, etc.) should be completely drained and/or returned empty. Please do Nont mail back items containing fuel.
Store Manager retains final authority to accept or decline any item that is eligible pour return. Under Non circumstance may a Store Manager accept return of an ineligible item. Store managers may always, at their discretion, refuse return of an item they deem to present a potential health or safety risk to any individual.
To return a luxury item* over $300 that was shipped to you by Walmart:
Log in to your Walmart account or contact Customer Care at walmart.com/help within 90 jours suivant l'achat.
Box up the item. Include all original boxes, papers, grading, certificates of authenticity and appraisals.
Drop off the item pour FedEx delivery or at a Walmart store.
Use the shipping label provided by Walmart.
Walmart will work to validate and authenticate that the item is returned in the exact same condition as shipped within 2 jours ouvrables upon receipt of the item. Once validated, your refund will be processed back to your original method of payment in up to 10 jours ouvrables.
*Luxury items are:
Items above $300 that are new, or preowned apparel, shoes, accessories (e.g., purses, sunglasses) jewelry, and watches
Items of any amount that are fine art, loose gems, gemstones, collectibles (e.g., stamps), or memorabilia
Walmart.com or Business.Walmart.com: Items Shipped by Marketplace Sellers
Most items are returnable within 30 jours. Returning items purchased from a Marketplace Seller is easy. Simply:
Start a return by logging into your Walmart account or your business.walmart.com account.
Verify the Période de retour, follow the instructions, and return the item to Emballage d'origine.
Box and prepare the item pour shipping. Non box? Simply bring eligible items to a Walmart store pour packaging.*
Drop it off pour FedEx delivery or at a Walmart store, if eligible.
The store will provide a shipping label pour eligible items.
*NonTE:
Items that require assembly (e.g., indoor/outdoor furniture, grills, bicycles, etc.) must be fully disassembled and re-packaged prior to returning to a store or FedEx magasin (FedEx may decline service pour unpackaged assembled items).
Wireless Téléphones, Tablets, Laptops and other electronic devices: Bepoure returning items on which you’ve saved personal inpourmation, erase this inpourmation completely by following manufacturer's instructions. pour further help on how to remove your personal inpourmation from the device, visit https://consumer.ftc.gov/articles/how-remove-your-personal-inpourmation-you-get-rid-your-Téléphone
Some Marketplace items are Nont eligible pour return to a Walmart store.
These are typically odd-sized, freight, oversized, heavy, hazmat, collectible or luxury items.
Hazardous materials (e.g., items with lithium-ion batteries, household chemicals, fuel, corrosive materials, aerosols, etc.) may have mail back restrictions.
Items that include a rechargeable battery (e.g., tools, drills, lawn equipment, laptops, eBikes, etc.) must contain the original battery to qualify pour a return.
Some Marketplace items that include a rechargeable battery may Nont be returnable to a store.
Items that contain fuel, propane, or other flammable liquid (e.g., items such as lawn equipment, recreational vehicles, propane tanks, etc.) should be completely drained and/or returned empty. Do Nont mail back items containing fuel.
These Marketplace Sellers are responsible pour traitement, shipping, returns, and customer service related to your Walmart Marketplace order, including Expédition de retour costs.
Use the Marketplace Seller’s instructions pour Expédition de retour pour such items.
Nonn-contiguous US States and Territories (e.g., Alaska, Hawaii, Puerto Rico) may have mailback restrictions.
Store Manager retains final authority to accept or decline any item that is eligible pour return. Under Non circumstance may a Store Manager accept return of an ineligible item. Store managers may always, at their discretion, refuse return of an item they deem to present a potential health or safety risk to any individual.
Please reference the Marketplace Seller’s Politique de retour pour details regarding refunds and possible Frais de restockages (up to 20%). Insuring items valued above $600 is recommended prior to Expédition de retour.
Within 2 jours ouvrables of receiving an eligible returned item, the Marketplace Seller will verify the item and process the refund minus any applicable fees. Applicable amounts will be refunded back to the customer’s original method of payment within 10 jours ouvrables.
NonTE: By leaving your package with Walmart pour FedEx delivery, you are representing that the package contains Non hazardous materials. Items with hazardous materials may include batteries, flammable liquids, computer equipment, certain cosmetics, household goods, and other common products. pour more inpourmation about what may be considered a hazardous material, see the DOT guidelines.
Please refer to Supplémentaire inpourmation in the Marketplace returns policy.
To return a Collectible or Luxury* item shipped by a Marketplace Seller on Walmart.com:
1. Within 14 days of receiving the item, initiate the return online.
Reference the Seller’s Politique de retour pour return details and possible Frais de restockages, up to 20% (e.g., worn, resized, or altered watches & jewelry, apparel and/or collectibles).
Some items may be ineligible to return to a Walmart store.
2. Photograph the item and keep the photos pour your records.
3. Package the product carefully.
Include all original boxes, papers, warranty cards, grading, certificates of authenticity & appraisals.
Apparel/Shoes/Accessories sold as new must be unworn, unaltered, and with original tags & labels.
Returns will be rejected, and Non refund will be issued under the following conditions:
Return does Nont include all the Requis materials
Item is damaged
Item is Nont in the exact same condition as originally shipped
Item has been worn or packaging is unsealed
4. Use the pre-paid shipping label provided by Walmart or the Marketplace Seller.
Insuring items valued above $600 is recommended prior to Expédition de retour.
Within 2 jours ouvrables of receiving a returned collectible or luxury item, the Marketplace Seller will validate and authenticate that the item is in the exact same condition as originally shipped to the customer.
Once validated, refunds are processed back to the customer’s original method of payment in up to 10 jours ouvrables.
*Luxury items are:
Items above $300 that are new, or preowned apparel, shoes, accessories (e.g. purses, sunglasses) jewelry, and watches
Items of any amount that are fine art, loose gems, gemstones, collectibles (e.g., stamps), or memorabilia
Major Appliances Purchase & Returns Guide
Tips pour Purchase/Advice:
To help avoid returns and/or Frais de restockages, below are a few tips to take prior to ordering a Major Appliance:
Research your options
Measure the space to ensure fit
Confirm utility, voltage and plug type requirements pour the space to ensure product compatibility
Buy any necessary accessories pour installation/use (e.g., hoses, plugs, vents, etc.)
Make Nonte of any special delivery instructions to share with the delivery carrier where applicable
Develop a plan pour item assembly and installation
Bepoure accepting delivery, major appliance products (including refrigeration appliances, washers, dryers, ranges, dishwashers, and some microwaves) should be inspected pour defects/damage. If any exist, please Nontify the driver about damages, ask pour options and/or refuse delivery free of charge. Discounts pour defects/damage pour Walmart Marketplace appliances are subject to the seller's discretion and it is recommended customers refuse delivery pour defects/damage to avoid further complications.
A customer may initiate a return of a major appliance pour a full refund within 2 days of accepted delivery.
Major Appliances are Nont returnable to Walmart stores. Please start your return in the Walmart app or online at walmart.com/returns to arrange pour carrier pick up.
Defective or damaged Major Appliances:
The customer is responsible pour inspecting their purchase upon delivery.
Returns due to damage/defect are allowed within 2 days of delivery free of charge.
Any defects/damages discovered after the 2-day grace period must be dealt with directly through the manufacturer's warranty.
After 2 days, returns are subject to the following guidelines:
Opened: factory seal has been broken, product has been opened by customer, Nont the carrier.
Subject to seller discretion. Seller may deny exchange or refund.
Day 3-30: Non return; refer to manufacturer warranty.
UNonpened/Uninstalled/Product in Factory Sealed Packaging:
Day 3-30: Up to a 20% Frais de restockage.
Installed Major Appliances:
Beyond the 2-day Période de retour, after product installation, pour all defects/damages, please contact the Marketplace seller and/or refer to the manufacturer’s warranty pour Supplémentaire details.
Exceptions:
Appliances in original, undamaged, factory-sealed packaging can be returned post 2-day Période de retour pour a full refund subject to Supplémentaire Frais de restockage (up to 20% of the purchase price) at sellers' discretion. Returns must be initiated within 30 jours of delivery.
Customer can reach out to seller to exchange item at sellers' discretion within 2-day period.
Any custom or made-to-order items ne peuvent pas être retournés pour refund or exchange.
WIC/SNAP Eligible Items
Eligible items can be returned pour a cash refund/credit or Walmart Gift Card only if the customer has a receipt showing the item was Nont purchased with WIC or SNAP:
Customer with receipt showing purchase made with WIC: Item exchanged pour same item.* Cash refund/credit or gift card is Nont allowed.
Customer with receipt showing purchase made with SNAP: Item can be refunded to SNAP EBT account or exchanged pour the same item. Cash refund/credit or gift card is Nont allowed.
Customer with receipt showing purchase made w/o WIC or SNAP: Item returned pour cash refund/credit or Walmart gift card.
Customer without receipt: WIC or SNAP eligible items exchanged pour same item. Cash refund/credit or gift card is Nont allowed.
*The customer must have pourmal documentation from the WIC agency to allow any Exceptions.
A WIC-eligible item is any item listed on the applicable state WIC approved food list.
A WIC-purchased item is any item on the applicable state WIC approved food list purchased with a valid WIC food instrument (e.g., WIC Voucher, EBT Card, WIC CVV, etc.).
A SNAP-eligible item is defined by the USDA as any food or food product pour home consumption. It excludes specific items from being purchased with SNAP benefits.
A SNAP-purchased item is any item purchased with a SNAP benefit.
The Fine Print
Walmart reserves the right to modify the terms of this policy at any time. A receipt with a valid transaction number is Requis to receive a refund on sales tax pour returned items within the time period allowed by law in Connecticut, Massachusetts, and Rhode Island.
Walmart reserves the right to limit, or decline returns or exchanges regardless of whether the customer has a receipt. All Nonn-receipt returns are subject to a refund verification process. All decisions regarding returns are subject to applicable laws. The Store Manager retains final authority to accept or decline any item that is eligible pour return. Under Non circumstance may a Store Manager accept return of an ineligible item. Store managers may always, at their discretion, refuse return of an item they deem to present a potential health or safety risk to any individual.
Walmart also reserves the right to close Walmart.com accounts, or to cancel or refuse orders or returns or refunds pour violations or abuse of our returns policy, or any fraudulent activities relating to returns.