Urban Outfitters

Politique de retour Our Online Politique de retour Return or exchange any unused or defective merchandise by mail or at one of our US or Canada store magasins. Returns made within 30 jours of the order delivery date will be issued refund to the original pourm of payment. Returns made after 30 jours of the order delivery date will be refunded Via an Courrieled e-merchandise credit. A Frais de restockage will be deducted from your refund pour most mailed returns. Some items are final sale and ne peuvent pas être retournés or exchanged. This includes made-to-order furniture, sale items purchased at an Supplémentaire sale-on-sale discount, and furthered sale items ending in $0.95. Eligible UO MRKT items must be returned to the UO MRKT seller and ne peuvent pas être retournés to UrbaNonutfitters.com or UO stores. After one year, we will Non longer accept returns or exchanges. pour online orders, the window pour returns and exchanges will be determined by the delivery date of the shipped items. Online Orders Returning & Exchanging Online Orders To return or exchange items purchased on UrbaNonutfitters.com, the UO app or by Téléphone, follow these easy steps: 1. Find Your Order Number If you have a UO account, sign in and go to your Order History. Select the order you want to return or exchange and click View Details. Next click the Create a Return or Exchange button - Nonw you're ready to start the process! Don't have a UO account yet? Guest orders and orders received as gifts can be found by checking Order Status. Start Your Return 2. Print Your Return Label After you've created a return or exchange, follow the instructions to print your pre-paid Expédition de retour label. When complete, you'll receive an Courriel with tracking inpourmation and a copy of your return label just in case you need it. 3. Attach Return Label Next, get your package ready to mail back to us. Add your items and tape your package securely. Make sure to remove or cover the original shipping label and attach your new return label to the package. You’re all set! Just schedule a pickup or drop off at any authorized facility pour the designated carrier on your shipping label. If you are returning items from a multiple orders, please start a return pour all items and include the receipt, packing list or order confirmation Courriel from each order in your package. Expédition de retour labels are only available pour orders shipping to the continental US and Non Supplémentaire postage is Requis. A $5 Frais de restockage will be deducted from your refund pour most mailed returns. Please allow approximately 1-2 weeks pour return traitement. You will receive a refund Nontification from us when your return has been processed, and refunds will take an Supplémentaire 1-3 jours ouvrables to credit back to your original pourm of payment. Please Nonte: Urban Outfitters is Nont responsible pour any items Nont purchased from UO returned to us by mistake. 4. Exchanges If you are exchanging your items, please make sure to send back any items you’re returning within 30 jours to avoid being charged. Your exchange order will be processed within 1-2 weeks. Please Nonte: Shipping fees and handling surcharges are Nonn-refundable. International customer? Check out our International Shipping page pour info on how to return your item. Return to a UO Store Our US and Canadian stores will happily accept your UrbaNonutfitters.com return of eligible items - visit our store locator to find the store nearest you! Your return must be accompanied by your packing list, receipt or order confirmation Courriel. Please Nonte, UO MRKT items ne peuvent pas être retournés to UO stores. Orders placed on UrbaNonutfitters.com ne peuvent pas être retournés at our European stores. Returns Within 30 jours of Delivery: The original method of payment will be refunded in full. Returns After 30 jours of Delivery or a Gift Return: A UO Gift Card will be issued pour the price paid. Returns without a receipt will Nont be accepted. More Return Options Mail by the Shipping Method of Your Choice 1. Address Your Package Send your package to: Urban Outfitters Attn: Returns Department 10901 State Ave Kansas City, KS 66109 United States 2. Ship It! Use a trackable and insured shipping method to return your package, with your order number clearly printed on your shipping label. We will Courriel you when your return is processed. A $5 Frais de restockage will be deducted from your refund pour most mailed returns. Please allow approximately 1-2 weeks pour return traitement. You will receive a refund Nontification from us when your return has been processed, and refunds will take an Supplémentaire 1-3 jours ouvrables to credit back to your original pourm of payment. Please Nonte: We do Nont accept COD returns. Urban Outfitters is Nont responsible pour any returns that are lost or stolen while in transit. Return a Gift Follow instructions above pour returning online orders or returning to a UO store. UO MRKT Returns All UO MRKT items are sold and fulfilled by the seller. UO MRKT items can be easily identified on the product details page. Look pour the UO MRKT badge above the Add to Bag button. pour inpourmation about your UO MRKT item, please refer to each seller’s Politique de retour, listed in the Shipping + Returns section of the product details page and in your order and shipping confirmation Courriels. UO MRKT returns must be made directly to the seller, Nont Urban Outfitters. Most UO MRKT sellers will include a pre-paid return label in your package. This should be used to send your return back to the seller. If you don’t have a return label, please visit your order details page to contact your seller and initiate a return. Your seller will provide you with further instructions. Please ensure your return is in original condition, with Emballage d'origine, and packed securely. UO MRKT sellers are Nont responsible pour any external brand items accidentally shipped to them. Please Nonte, UO MRKT items ne peuvent pas être retournés to UO stores. Learn more about UO MRKT here. Lost Packing Lists If you've lost your packing slip and you are the original purchaser, you'll receive a new packing list when you create your return online. If you'd like to return to stores, click on the order you wish to return, print out the Order Summary page and bring it with you to the store. You may also use your order confirmation Courriel to return your items. If you need a new pre-paid return label or if you are Nont the original purchaser, please contact us at (800) 282-2200 pour assistance. Please provide either the order number or the name of the purchaser and shipping address so we are able to locate the original order. Order Issues: Damaged, Defective or Incorrect Items Have an issue with your order? We offer easy returns and exchanges! Visit your order details page to start a return. If you need further assistance, please contact us. Please Nonte that all product-related issues, such as missing or damaged items/packages, must be reported within 30 jours of the shipping date. Returning Furniture Furniture shipped within the continental US returned within 30 jours of delivery will receive a refund on the original pourm of payment. Select furniture items are subject to a Frais de restockage if returned. The fee will be deducted from the refund once the return is processed. pour details about the Frais de restockage of a specific item, please see the product detail page. Unpourtunately, we canNont refund shipping charges and taxes will be credited in accordance with state laws. Furniture returns must be protected during transit so that they arrive back to us in like-new condition. Shipping fees are the responsibility of the customer. Urban Outfitters is Nont responsible pour lost returns. We guarantee the quality of our furniture (free of manufacture defect) pour up to one year from purchase. If you experience any defects, you may return your furniture purchase pour a refund within one year from your purchase date. Furniture items may Nont be returned in stores. Made-to-order customizable furniture canNont be exchanged or returned. Furniture Frais de restockage Select furniture items are subject to a 15% Frais de restockage if returned, plus applicable taxes. The fee will be deducted from the refund once the return is processed. pour details about the Frais de restockage of a specific item, please see the product detail page. Furniture Return Instructions Furniture items may Nont be returned to UO stores. If your furniture items were delivered by truck, please Courriel us at [email protected] or call (800) 732-2306 from 8 am to 10 pm EST Monday through Friday, or 8 am – 5 pm EST Saturday, to initiate a return pick up. If your furniture items were delivered Via UPS, please contact us at [email protected] or call (800) 732-2306 to get a return label. Or, you can mail your return to the following address: Urban Outfitters Returns 501 Windy Ridge Road Indiana, PA 15701 Urban Outfitters is Nont responsible pour shipping fees or lost returns. Please obtain a tracking number pour your records. Please allow approximately 1-2 weeks pour traitement. You will receive a refund Nontification from us when your return has been processed, and refunds will take an Supplémentaire 1-3 jours ouvrables to credit back to your original pourm of payment. A $5 Frais de restockage will be deducted from your refund pour most mailed returns. Select furniture items are subject to a furniture Frais de restockage if returned, plus applicable taxes. The fee will be deducted from the refund once the return is processed. pour details about the Frais de restockage of a specific item, please see the product detail page. Furniture Exchanges Contact Us pour assistance in completing your exchange.