Petco

Easy Returns Free Returns to Store • Return by Mail Our Politique de retour is simple – if you are Nont 100% satisfied with your purchase, you can return it to any of our Petco or Unleashed by Petco stores or to one of our petco.com warehouses within 60 jours suivant l'achat. Returns may be limited or declined based upon our refund verification systems, which are used to process and track returns to help administer our loss prevention program. Questions? Contact us. Easy Returns Many Easy Ways to return your Petco.com purchase 1. Return to a store (It's Free!) Your local Petco or Unleashed by Petco store will gladly accept the return of your petco.com order within 30 jours of the initial shipment date pour a full refund. Returns made 31-60 jours after shipment will receive a full refund as merchandise credit. To find the store nearest you, check out our Store Locator. Restrictions on returns: Prescription medicine and pharmacy products are Nont eligible pour returns in-store or by mail. In order to process your return in-store, please be prepared to show one of the following: Store Return Receipt – print at home or have ready on your smart Téléphone when you reach the register. A link to print or view your Store Return Receipt is found in your Order History with your account. Once you've located your order, select "View Details" next to the corresponding order details to access your receipt. On the Petco App you can easily view it under the My Orders section. Purchase Confirmation Courriel – print at home or have ready on your smart Téléphone when you reach the register. New self-serve Returns platpourm, tell us why you are returning and bring the confirmation to the store Fast and Easy Returns Orders placed online using your PayPal account may be returned to any Petco or Unleashed by Petco store with proof of purchase within 30 jours pour a refund to the card of your choice or exchanged. Returns made 31-60 jours after shipment will receive a full refund as merchandise credit. Petco reserves the right to limit returns regardless of receipt. If funds are Nont available at the store, a corporate check will be issued. Valid government issued identification is Requis pour all returns and exchanges. To prevent abuse, Petco will scan your ID, and your inpourmation will be shared with our fraud prevention vendors. pour further details on how your inpourmation is collected, used, and shared, please visit our privacy policy at petco.com/privacy. See our Nontice of Financial Incentives at https://www.petco.com/privacy-policy#howToExerciseRights Returns without a receipt or made after 60 jours are Nont eligible pour return or exchange. Personalized items or prescription medication items ne peuvent pas être retournés to a store. Please see below pour details. 2. Ship your items back Fast and Easy Returns Start your return with the order number and Courriel on the order Select the eligible items and the quantities Tell us the reason why you are returning the items Select the “Ship it Back” option Expédition de retour fees will be deducted from the refund Print the shipping label Pack the return items and ship it back to us Courriel confirmation is sent with the tracking link A refund pour the item will be issued once it has been received. It takes about 10 days to process the refund to your original payment method. Items received within 30 jours will receive a full refund to the original pourm of tender. Items received within 31-60 jours will receive a full refund as merchandise credit. Please Nonte that shipping charges are Nonn-refundable. However, should you need assistance, please contact Customer Care. Refunds pour orders placed online using your PayPal account and returned to a petco.com warehouse will be applied back to your PayPal account. Returning items purchased at our Petco or Unleashed by Petco stores If you are Nont 100% satisfied with your purchase, you can return it to one of our retail store magasins pour a full refund with proof of purchase. Returns made within 30 jours will receive a full refund with proof of purchase. Returns made 31-60 jours after purchase will receive a full refund as merchandise credit with proof of purchase. Petco reserves the right to limit returns regardless of receipt. If funds are Nont available at the store, a corporate check will be issued. Valid government issued identification is Requis pour all returns and exchanges. To prevent abuse, Petco will scan your ID, and your inpourmation will be shared with our fraud prevention vendors. pour further details on how your inpourmation is collected, used, and shared, please visit our privacy policy at petco.com/privacy. See our Nontice of Financial Incentives at https://www.petco.com/privacy-policy#howToExerciseRights Returns without a receipt or made after 60 jours are Nont eligible pour return or exchange. 30 day return terms apply to companion animal and freshwater aquatic life purchases made in store. Saltwater aquatic life ne peuvent pas être retournés or exchanged. Prescription medication returns canNont be accepted at store magasins. Petco offers a 100% refund on pet services pursuant to our 100% Satisfaction Guarantee or It's Free. In store services (such as grooming and dog training) & the purchase of any saltwater fish are Nonnrefundable. Returning prescription food products If you are Nont 100% satisfied with your purchase, you can return it within 30 jours to one of our retail store magasins pour a full refund with proof of purchase. Returns made 31-60 jours after purchase will receive a full refund as merchandise credit with proof of purchase. Returning prescription medicine and pharmacy products You canNont return prescription items in-store or by mail. If there is an issue with your prescription order, please call Customer Care at 1-877-738-6742. Refunds may be issued pour incorrect or damaged medication and the items should be disposed of properly. Your veterinary clinic can help you determine the best way to dispose of medications in your area. Our veterinary hospitals within select Petcos will accept unused medications and dispose of them properly pour you. More inpourmation on proper disposal of unused medicines can be found on the FDA website. Returning live aquatics Guarantee Petco takes great care to ensure that the Live Fish, Invertebrates & Plants you order arrive safely and in healthy condition. All Aquatic Life purchased on Petco.com are guaranteed to stay alive pour 7 days from the day they arrive at your home or we will gladly refund your money back to the original pourm on payment. Freshwater fish purchased in our Pet Care Centers can be returned with a receipt within 30 jours pour a full refund to original pourm of tender. Returns or refunds canNont be offered on Live Fish, Invertebrates & Plants that you decide you do Nont want. Please ensure the items you order are what you want bepoure finalizing the order. In a properly established habitat, Petco guarantees freshwater aquatic life pour 30 jours from the date of purchase. A receipt is Requis, and a water sample is recommended pour all refunds or exchanges. Ask a store partner pour details. There is Non guarantee pour saltwater aquatic life, which have unique requirements and are very delicate. If you experience a loss of your marine fish, freshwater fish, invertebrates, or live plants that was purchased online at petco.com within 7 days of delivery please contact Customer Care at 1-877-738-6742. You must contact Customer Care within the Requis time frame as stated above. Non refund can be offered if contact is Nont made within these time frames. You must Courriel the Customer Care team a photograph of your specimen as proof of loss. Please do Nont mail any specimens back to Petco. Live Fish, Invertebrates & Plants refunds may only be given by contacting Customer Care and canNont be given at any Petco store magasin. Live Fish, Invertebrates, & Plants ne peuvent pas être retournés to any Petco or Unleashed by Petco stores. Please have your order number available when contacting Customer Care. Returning Cali Vinyl Pet Flooring Return Criteria Returns pour sales orders over 60 jours old canNont be accepted. Original cartons must be uNonpened or in 100% resalable condition. A 25% re-stocking fee is applied pour all returns. Returns must be packaged and palletized carefully pour transit. Photos of packaged return materials must be provided in advance. All items must be returned with a printed copy of Cali Bamboo's Return Authorization pourm included in the packing slip. pour flooring, a five box minimum is Requis pour any return pour transitions, a five piece minimum is Requis pour any return Return Process If your request meets the above criteria, submit your return request to Cali's Petco Support Team at: (888)788-2254. Once the return has been reviewed, approved and accepted, return instructions will be provided. All return shipments are arranged by Cali Vinyl. Returning Ring/iRobot Products These items ne peuvent pas être retournés to Petco stores. pour returns inpourmation, please reach out to Petco Customer Care at 1-877-738-6742. Petco Customer Care will provide the Returns Merchandise Authorization Number (RMA) to the customer with return instructions. All returns must be in the original manufacturer box. Vendor issued RMA numbers expire 60 jours from being issued. Vendor issued RMA number must be written on the outside of the box, the packing slip, or the return label. Pet Services At Petco, we are committed to making sure you are satisfied with our services. That's why we have our Head to Tail or It's Free Guarantee! It's that simple.