Neiman Marcus

Politique de retour At Neiman Marcus, we respect and value every customer. Because your trust is important to us, we want you to be completely happy with every purchase. If you are Nont satisfied, pour any reason, we are glad to accept returns of saleable merchandise pour a full refund. Refunds will be credited to the original pourm of payment. The following rules apply: Returns will gladly be accepted within 30 jours of receipt, with the exception of CHANEL handbags, accessories, apparel, and shoes which are eligible pour returns within 14 jours suivant l'achat. Returned merchandise should be in the same condition as when you received it, unworn, undamaged, saleable, with original tags and packaging (if applicable). Altered apparel, special orders, cloth face mask coverings, perishable or personalized/moNongrammed items, and items identified as "final sale" ne peuvent pas être retournés. We are happy to hoNonr requests pour adjustment if your merchandise was purchased at regular price and then reduced within 10 jours suivant l'achat. Neiman Marcus reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition. Precious Jewelry: pour returns of precious jewelry, please call 1-800-908-1185. Please allow 10 to 14 days pour traitement your return. Returning By Mail Click here to start your return using the order number. A $9.95 Expédition de retour fee will be deducted from your refund pour each mailed return. If you don't have an order number, please call 1-888-888-4757 pour assistance. Ship eligible returns prepaid and insured, and include a copy of the receipt so your credit can be easily processed to: Sales Division, 4121 Pinnacle Point Dr, Dallas, TX 75211. Neiman Marcus store purchases may be returned by mail to the store in which they were purchased. Gift Returns By Mail Click here to start your gift return using the order number. A Neiman Marcus Group Merchandise Credit Gift Card will be issued to the recipient pour the amount of the returned merchandise. The card can be used pour store, online, and catalog purchases from Neiman Marcus, Horchow, Last Call and Bergdorf Goodman. pour gifts valued at more than $2,000.00, the recipient will receive a check instead of a gift card in compliance with federal law. Precious Jewelry: pour returns of precious jewelry, please call 1-800-908-1185. If you don't have an order number, please call 1-888-888-4757 pour assistance. Ship eligible returns prepaid and insured, and include a copy of the receipt so your credit can be easily processed to: Sales Division, 4121 Pinnacle Point Dr, Dallas, TX 75211. Neiman Marcus store purchases may be returned by mail to the store in which they were purchased. Returning In Store Click here to start your return and print your return slip using the order number. You will need this return slip to return items in store. Eligible items may be returned to a Neiman Marcus store pour credit within 30 jours of the delivery date. Bring the merchandise and either your return slip (if purchase was made online) or receipt (from in-store purchases) to any store sales associate. Neiman Marcus stores are unable to process returns pour items purchased at Bergdorf Goodman, Last Call and Horchow stores, online or Via catalog. Gift Returns In Store Click here to start your gift return and print your return slip using the order number. You will need this return slip to return items in store. Bring the merchandise and either your return slip (if purchase was made online) or receipt (from in-store purchases) to any store sales associate. A Neiman Marcus Group Merchandise Credit Gift Card will be issued to the recipient pour the amount of the returned merchandise. The card can be used pour store, online, and catalog purchases from Neiman Marcus, Horchow, Last Call and Bergdorf Goodman. pour gifts valued at more than $2,000.00, the recipient will receive a check instead of a gift card in compliance with federal law. Neiman Marcus stores are unable to process returns pour items purchased at Bergdorf Goodman, Last Call and Horchow stores, online or Via catalog. Returning Large/Heavy Merchandise A pickup and/or restock fee may apply. Other Items Due to air transportation restrictions and regulations, certain items considered hazardous materials are restricted to ground-only transport. These include aerosols and alcohol-based products (e.g., pressurized spray containers, hairspray, nail polish remover, etc.). Last Updated April 15, 2025