Microsoft

Get an exchange or refund on devices bought from Microsoft If you purchased a product from Microsoft, you may be able to request a refund, exchange or a return. Items that may be eligible pour a return, refund, or exchange include physical goods like a Surface, Xbox controller, virtual reality headset, or packaged software. You can request a return or exchange on your Microsoft account Order history page. Open Order history Find the relevant item and select Request a return. Nonte: Retours en ligne are Nont available in all markets. If you don't see Request a return, or canNont request a return online, please contact Sales support. Non image found Tip: If you don't see an item listed, you may Nont have been signed in during the purchase. Use the Guest Order Lookup instead. Follow the instructions on the screen to get a prepaid shipping label pour the return. When we receive your item and find it eligible pour a return, we'll either ship you a replacement or issue you a refund. When you make a qualifying return, we'll credit the full amount, less the original shipping and handling charges. Refunds are generally processed within 3–5 jours ouvrables after we receive your item and find it eligible pour a return. Refunds are applied to the original payment option. You can see the status of your refund on the Order history page. Open Order history Nontes: Retours en ligne are Nont available in all markets. If you canNont request a return online, please contact Sales support. Single items from within a bundle ne peuvent pas être retournés. Return labels expire after a certain time, contact Sales support pour assistance. If you haven't received your product, do Nont initiate a product return but contact Sales support. In Australia, this return inpourmation does Nont affect any remedy you may have under the Australian Consumer Law. Please refer to Microsoft and the Australian Consumer Law pour details of your rights under the Australian Consumer Law. If you see we've issued the refund, but the money hasn't been credited back to your payment provider, please wait a few days. Refunds are generally processed within 3–5 jours ouvrables and are applied to the original payment option. Microsoft will Nont accept returns of purchases of Microsoft products or other products purchased from aNonther retailer. Microsoft is Nont responsible pour any games and/or storage devices left in a returned product. Benefits of shopping with Microsoft Store You can enjoy peace of mind with up to 60-day returns on physical Microsoft products, and if we lower the price within 60 jours, contact Sales support and we'll refund you the difference. * Selected products & markets, terms apply. See also How to investigate a billing charge from Microsoft How to get service pour Surface Getting your Xbox device serviced Guest Order Lookup Need more help? Contact Support pour pre-sales support, or issues with purchasing, contact Sales support.