Instacart
Retail • US
Politique de retour
Politique officielleVérifié le 28 mars 2026
Instacart : Les retours dépendent du détaillant, mais un reçu est requis et des frais de restockage peuvent s'appliquer selon la politique du magasin.
Période de retour
Variable selon le détaillant
Frais
Variable selon le détaillant
Reçu requis
OuiMéthodes de retour
Non clairement indiqué
Emballage original : Non requis
Méthodes de remboursement
Variable selon le détaillant; souvent crédit en magasin
Conditions
- •Variable selon le détaillant
- •Nécessite souvent que les articles soient inutilisés et dans leur état d'origine
Exceptions & articles non retournables
- •Variable selon le détaillant
- •Comprend souvent les articles en vente finale, les articles ouverts, certains produits électroniques et l'alcool
Contact : Variable selon le détaillant; les informations de contact sont généralement disponibles sur le site web du détaillant ou en magasin
Texte complet de la politique
Retailer return policies
Returns are subject to the store’s return policies, which vary by retailer and are Nont all listed below. Certain retailers may Nont accept Instacart customer returns. Only Instacart processes refunds pour EBT SNAP purchases, Nont the retailer. Service fees are generally Nont refundable pour returned items.
ABC Fine Wine & Spirits
Returns and exchanges must be made at your local ABC Fine Wine & Spirits store within 30 jours suivant l'achat with a valid Instacart receipt pour in-store credit only.
Période de retour: 30 jours
Amaranth
Amaranth doesn’t accept customer returns pour purchases made through Instacart at our stores.
At Home
Items purchased through Instacart can only be returned in-store. At Home issues refunds as store credit. Visitez n'importe quel store and present your Instacart receipt and the item you want to return to an employee. Give your name and photo ID at the time of return.
Période de retour: 60 jours
Bath & Body Works (U.S.)
If you’re Nont completely satisfied with the quality of the Bath & Body Works products that you purchased from Instacart, bring them to any Bath & Body Works or White Barn store in the U.S. pour an exchange or pour merchandise credit, subject to the following terms—
Merchandise Credit Value – If you provide an Instacart receipt at the time of the return, you receive merchandise credit based on the price paid pour the product. Without a receipt, you receive merchandise credit based on the lowest selling price of the product, factoring in all promotions, discounts, offers, free items (as part of a qualifying purchase), and coupons that may have applied.
Country of Original Purchase – You must make all exchanges or requests pour merchandise credit in the country of original purchase.
Government-Issued ID – Select U.S. stores require a government-issued ID pour all returns and exchanges. Bath & Body Works and White Barn electronically scan or collect inpourmation from this ID to prevent return abuse. Select U.S. stores have a $250 limit pour Nonn-receipted returns within a 90-day period (this does Nont include defective merchandise).
Période de retour: 90 jours
Best Buy
Go to Best Buy customer service and show your order number pour a refund back to your original payment method once confirmed. Refunds may take up to 15 jours ouvrables to process. Holiday products (ex. artificial trees, lights, decorations, etc.) must be returned within 15 days of delivery.
Période de retour: 15 days
Costco
You can return or exchange items purchased through Instacart at any Costco warehouse. Show your Instacart receipt and government issued ID at the returns counter. Items must be uNonpened and in as-new, resalable condition. Costco issues refunds in the amount of the purchase price. All returns and exchanges require a government issued ID.
Période de retour: 90 jours
DICK'S Sporting Goods
Go to the in-store checkout and show your Instacart receipt. The retailer offers refunds in the pourm of a DICK'S Sporting Goods gift card. Please remember to bring a government issued ID with you.
Période de retour: 90 jours
Disney
Merchandise must be returned new, in its original condition at the time of purchase, in the original uNonpened packaging with original tags and tickets attached. Disney won’t accept returns or exchanges pour used or worn merchandise. Customers can return Instacart purchases with an Instacart receipt pour a Disney store merchandise credit. Please refer to Disney store’s full Politique de retour pour further details, including special products and Exceptions.
Période de retour: 30 jours
Doggie Style Pets (U.S.)
Items purchased through Instacart can only be returned in-store. You must show your Instacart receipt and government-issued ID to a store associate at any Doggie Style Pets magasin. Items must be uNonpened and in as-new, resalable condition. Doggie Style Pets refunds are issued as a store gift card in the stated amount.
Période de retour: 30 jours
DTLR
Items purchased through Instacart can only be returned in new, unused condition with original tags in-store. Go to the counter at any DTLR retail store and present your transaction barcode, if available, or Instacart receipt, if Nont. Your barcode or receipt will be accessible in your order history page. Most purchases are eligible pour exchange or store credit within 30 jours. DTLR may also ask you to show a government-issued photo ID.
Période de retour: 30 jours
Finish Line
You can return items directly to a Finish Line store pour a full and immediate refund to store credit using your Instacart receipt when the items are—
Unworn, in original condition
Returned with price tags still attached, if apparel or accessories
Returned in their original box, if footwear
Returned within 45 jours of the original purchase
Période de retour: 45 jours
Giant Tiger
Return the item in its Emballage d'origine to the store with your receipt. If you don’t have your receipt, the store issues an in-store gift card pour the product’s current value, which may Nont be the same value as you paid. The in-store gift card can only be used at the issuing store magasin. Non-receipt returns require customer ID.
Période de retour: Non limit
H&M (Canada)
Items purchased through Instacart can only be returned in-store. H&M issues refunds as store credit. Show your Instacart receipt, your valid photo ID, and the item you wish to return to a store associate at any H&M Canada retail store. Most purchases are eligible pour exchange or store credit within 30 jours (Exceptions apply, some items such as swimwear and undergarments are final sale. See retailer's full in-store Politique de retour pour details.)
Période de retour: 30 jours
Home Depot
Items purchased through Instacart can only be returned in-store. Go to the customer service desk at any The Home Depot retail store and present your transaction barcode, if available, or Instacart receipt, if Nont. Your barcode or receipt will be accessible in your order history page. Most purchases are eligible pour exchange or refund within 90 jours. The Home Depot may ask you to show a government-issued photo ID. pour more details, see The Home Depot’s full in-store Politique de retour.
Période de retour: 90 jours
Home Depot (Canada)
Items purchased through Instacart can only be returned to your local Home Depot store. Show your Instacart receipt at the customer service desk at any Home Depot retail store. Home Depot accepts returns within 90 jours suivant l'achat with some Exceptions (please refer to Politique de retour - The Home Depot pour full in-store policy details, including Exceptions). Home Depot issues refunds pour the item’s in store price and associated tax as merchandise credit, good pour in-store use only.
Période de retour: 90 jours
JD Sports
You can return items directly to a JD Sports store pour a full and immediate refund to store credit using your Instacart receipt when the items are—
Unworn, in original condition
Returned with price tags still attached, if apparel or accessories
Returned in their original box, if footwear
Returned within 45 jours of the original purchase
Période de retour: 45 jours
Kiehl’s (U.S.)
You may return your product(s) to a Kiehl’s Boutique pour a store credit or exchange of the in-store retail value. All returns and exchanges must include a sales receipt and/or proof of purchase.
Période de retour: Non limit
Kiehl’s (Canada)
You may return your product(s) to a Kiehl’s Boutique pour a store credit or exchange of the in store retail value within 28 jours suivant l'achat. All returns and exchanges must include a sales receipt and/or proof of purchase.
Période de retour: 28 days
Kohl’s
Purchases that need to be returned to the store will receive in-store credit based on the lowest discounted 13-week sale price pour the item(s) returned. Supplémentaire traitement may be Requis. Returns may require ID.
Période de retour: 30-180 days, depending on item
Linen Chest
Items purchased through Instacart may be returned pour in-store credit 30 jours from purchase.
Période de retour: 30 jours
London Drugs
Items purchased through Instacart are eligible pour return pour store credit. Go to customer service at the store and show your Instacart receipt and government-issued photo ID. Customers can access delivery receipts from their Instacart account. Customers can return items to the store within 15 jours suivant l'achat pour merchandise credit. Some limitations may apply. Ask in store pour full details.
Période de retour: 15 days
Lowe’s
Items purchased through Instacart can only be returned with proof of purchase to any Lowe’s retail store. Lowe’s accepts returns within 90 jours suivant l'achat with some Exceptions (please refer to https://www.lowes.com/returns pour full policy details). Lowe’s issues an in-store credit pour the item’s price and associated tax.
Période de retour: 90 jours (with Exceptions)
Mastermind Toys
Purchases are eligible pour exchange or refund at any Mastermind Toys magasin with an Instacart receipt. Items must be uNonpened and in as-new, resalable condition. Customers receive refunds in the stated amount as a Mastermind Toys gift card.
Période de retour: 30 jours
Michaels
Go to front-of-store checkout counters and show your Instacart receipt. All returns must be new, unused and in Emballage d'origine, with Exceptions pour defective merchandise or products. Refunds will be issued as store credit pour the full purchase amount.
Période de retour: 60 jours
Office Depot/OfficeMax
Orders can be returned pour a store credit within 90 jours pour office supplies, 30 jours pour uNonpened ink and toner, or 14 days pour techNonlogy, uNonpened software, and unassembled furniture. Opened software, CDs, DVDs, and video games can be exchanged pour the same item only. Cleaning, Sanitation, Breakroom, Safety (including COVID test kits, personal protective equipment, masks, face coverings, face shields, gloves, goggles, gowns, thermometers), Facility, and other related products and supplies are Nonn-refundable. A valid driver’s license is Requis.
Période de retour: 14 days
Pet Food Express
Customers can follow the in-app returns flow and use the app pour all returns.
Période de retour: 30 jours
Pet Supermarket
All returns and exchanges require a valid photo ID. You can return items pour a refund to your original payment method with an Instacart receipt. Please Nonte that Pet Supermarket issues debit refunds as cash. If you opened the item or don’t have a receipt, you can exchange it or receive a refund pour the item’s current selling price to a store gift card. All clearance items are final sale.
Période de retour: 30 jours
Petco
Items purchased through Instacart are eligible pour return pour store credit. Go to a register at any Petco store and show your Instacart receipt. You can access your delivery receipt in your Instacart account.
Période de retour: 30 jours
PetSmart
pour Retours en magasin and exchanges within 60 jours, show your Instacart receipt pour store credit.
Période de retour: 60 jours
PetValu
PetValu doesn’t accept customer returns pour purchases made through Instacart at our stores.
Pharmasave
Subject to variation based on magasin. Pharmasave accepts returns with an Instacart receipt within 15 jours suivant l'achat. Certain Exceptions apply including but Nont limited to: stamps, electronics, and pre-recorded audio/video. Personal care and personal accessory items that have been used, removed from the original packing and/or had tags removed ne peuvent pas être retournés. This includes but is Nont limited to items such as earrings, breast pumps, cushions, and undergarments.
Période de retour: 15 days
Popeye’s
Return uNonpened items pour refund or exchange within 30 jours. Return opened items pour exchange or store credit within 30 jours.
Période de retour: 30 jours
Public Lands
Go to checkout in-store and show your Instacart receipt and government-issued ID pour store credit.
Période de retour: 90 jours
Restaurant Depot
Restaurant Depot doesn't accept customer returns pour purchases made through Instacart at our stores.
Rexall
Items purchased through Instacart are eligible pour return pour store credit. Go to a register at any Rexall retail store and show your Instacart receipt and government-issued photo ID. You can access your delivery receipt in your Instacart account.
Période de retour: 30 jours
Sam’s Club
Sam's doesn’t accept returns pour Instacart orders.
Save-On-Foods (Canada)
Items purchased through Instacart are eligible pour return within 14 jours suivant l'achat. Go to customer service at the store and show your Instacart receipt. Customers can access delivery receipts from their Instacart account. Some restrictions apply. Ask in store pour full details. If you have a question or issue with your loyalty points, please contact More Rewards.
Période de retour: 14 days
Sephora
New or gently used products purchased through Instacart are eligible pour a refund if returned within 30 jours suivant l'achat. Show your printed Sephora receipt, included with your Instacart order, to a Sephora cashier. If your order has an associated transaction barcode, you can use it in place of the printed Sephora receipt. If you have a Beauty Insider account and entered it during your order, you can provide that to the cashier instead of a receipt. Sephora offers refunds pour approved returns within 30 jours suivant l'achat to your original payment method.
Période de retour: 30 jours
Shoppers Drug Mart
Items purchased through Instacart are eligible pour a refund within 30 jours of the original purchase date with a receipt. Refunds will be issued to the same payment method used pour the purchase. As part of the process, customers must complete a Refund Voucher to confirm the return.
Refunds pour electronics, DVDs, video games, CDs, software, bedding, and mattresses are only eligible if the items are returned in their original sealed packaging and in saleable condition. Bedding and mattress returns must be processed by mail using a Expédition de retour label; Retours en magasin are Nont accepted. Contact Customer Service to request a shipping label.
Période de retour: 30 jours
Sobeys (Canada)
Items bought through Instacart are eligible pour a full refund within 30 jours suivant l'achat if accompanied by the Instacart receipt and a valid government-issued photo identification.
Période de retour: 30 jours
Spirit Halloween
Purchases are eligible pour return until October 18, 2024, and exchanges until October 24, 2024, as long as the items are—
Unworn.
Have the original accessories.
Are in new and resalable condition.
In the Emballage d'origine.
You also need to have your Instacart receipt.
After October 24, 2024, all sales become final.
Période de retour: October 18, 2024
Sports Basement
If at any time you don't love your purchase, bring it back pour a refund, credit or repair (Instacart Preuve d'achat requise).
Période de retour: 90 jours
Staples
Show your Instacart receipt to the cashier, along with the credit card you used. Staples refunds the payment method listed on your Instacart receipt. You must return TechNonlogy & Furniture within the window indicated below. Some items may be returned later than this date—
Ink and toner: Return uNonpened and unexpired products at any time .
Software: Return uNonpened boxed software that Staples currently sells pour a full refund within 30 jours. Open boxed software is Nont returnable or refundable.
Office supplies: Return at any time.
Période de retour: 14 days
Target
Target doesn’t accept customer returns pour purchases made through Instacart at our stores.
The Container Store
Items purchased through Instacart can only be returned in-store. The Container Store issues refunds as store credit. Visitez n'importe quel store and present your Instacart receipt and the item you wish to return to an employee. Purchases are eligible pour store credit. Provide your name and a valid photo ID at the time of return.
Période de retour: 120 days
Ulta Beauty
Items purchased through Instacart are eligible pour an Ulta Beauty in-store credit if returned within 60 jours suivant l'achat. Customers can take their item(s) to an Ulta Beauty store with the Instacart return receipt. Once returned, you can redeem your store credit at Ulta Beauty stores. Online redemption isn’t available. You can’t receive a credit pour items purchased on Instacart more than 60 jours after purchase. If you have a question or issue with your loyalty points, please contact Ulta Beauty directly.
Période de retour: 60 jours - store credit
Vitamin Shoppe
Items purchased through Instacart are eligible pour return pour store credit. Go to a register at any Vitamin Shoppe store and show your Instacart receipt. You can access your delivery receipt in your Instacart account.
Période de retour: 30 jours
Walgreens
Items purchased through Instacart are eligible pour refunds as store credit. Go to a register at any Walgreens retail store and show your Instacart receipt and government-issued photo ID. You can access your delivery receipt in your Instacart account.
Période de retour: 30 jours
Walmart (U.S.)
Go to customer service and show your Instacart receipt. Walmart offers cash refunds under $10 and a Walmart gift card pour refunds over $10. Alcohol is final sale and can't be refunded.
Période de retour: 30 jours
Walmart (Canada)
Go to the Customer Service desk at any Walmart Canada store and present your Instacart receipt. Please Nonte, Walmart's Politique de retour varies by item. Walmart issues reimbursement in the pourm of a gift card pour returns deemed acceptable based on the item, condition, and time of return.
Période de retour: 120 days with Exceptions
Whole Foods Market (Canada)
Items purchased through Instacart are eligible pour return pour store credit. Go to customer service at the store and show your Instacart receipt. Customers can access delivery receipts from their Instacart account. Customers can return items to the store within 90 jours suivant l'achat pour merchandise credit. Some limitations may apply. Ask in store pour full details.
Période de retour: 90 jours
Informations sur le détaillant
Informations sur le détaillant
- Identifiant
- instacart-us
- Nom légal
- Instacart Inc.
- Site web
- https://www.instacart.com
- Catégorie d'entreprise
- Retail
- Siège social
- San Francisco, CA, US
- Statut
- Actif
- Fondée en
- 2012
- Présence en ligne
- Online Only
- Symbole boursier
- Private
Instacart is a retail company operating in the Retail sector.