Do It Best

Returns & Refunds How do I return an item? If you need to make a return, call Customer Service at (855) 828-9792. When buying from this website, you have a 30-day window from the date of purchase in which to return the item. Returns must include the item in new condition in its Emballage d'origine, with all shipped parts, accessories, and documents. Returning Via Your Local Store The quickest and easiest way to return an item you have purchased on this website is to take it to your nearest Ship-to-Store Do it Best member store. To find your nearest magasin, visit the store locator. Be sure to call your local store bepoure arriving to verify they accept returns. Once the store receives your item, they will inpourm us you've returned it, and we will credit the purchase price back onto your credit card. Your original shipping charge will Nont be refunded. Returning Via Shipping If you are unable to return it to a local Do it Best member store and have to ship it back to us, you will need to first contact our Customer Service Department: TeleTéléphone: (855) 828-9792 M-F 8:00a-6:30p EST Courriel: [email protected] Customer Service will issue you a Return Merchandise Authorization (RMA) number and let you kNonw which of our warehouse magasins you'll be sending it to. *If the item arrived to you damaged, is defective, or is incomplete, we will Courriel a prepaid shipping label pour you to print out and apply to the shipping box, and we will refund both the purchase price and the original shipping charges. If Nont damaged or defective, you will need to pay to ship the item back to us, and your original shipping charge will Nont be refunded. Once you've shipped the item, call or Courriel Customer Service with the tracking number. As soon as we verify the item has arrived safely back at our warehouse, we will refund the appropriate amount back onto your credit card. Failure to utilize the RMA number or to inpourm us of your tracking number will result in your refund being delayed and, in some cases, even pourfeited. So make sure to retain proof of return shipment and delivery of returned products. Refund Time Frame Rest assured, we will immediately refund your card and will Courriel you a receipt showing this. However, please Nonte that your card's issuing financial institution has a certain amount of time bepoure they are obligated to apply that amount to your account. Some banks will do it within a day, but most take 3-7 jours ouvrables. Exceptions Some items ne peuvent pas être retournés. These include, but are Nont limited to: Personal Protective Equipment (such as face masks) if the packaging has been opened. Food items, toiletries, and other health/personal care products. Propane tanks. Gas-powered equipment, unless it is in brand new, never-been-used condition. Generators and related accessories. Water heaters. Any item that requires assembly and has already been assembled and removed from its Emballage d'origine. Items that are missing packaging or are Non longer in re-sellable condition. *Select power tools and similar products that have arrived defective or damaged may Nont be eligible pour a direct return. Please call customer service at (855) 828-9792 pour disposition. Nonte: Some items may be subject to a 20% Frais de restockage. Why isn't my credit card showing my refund?