Williams Sonoma

Returns Most items with proof of purchase can be returned within 30 days. Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the purchased amount, while returns with an original receipt will be refunded in the original form of payment. Please note that returned items must be in new condition. We cannot accept returns on monogrammed/personalized items, custom upholstered furniture and made to order items, final sale items ending in .97, some specific special order items and perishable food. Sorry, we cannot accept returns due to normal wear and tear. Prior purchases are not eligible for price adjustments. Returns of kitchen electrics and cutlery (knife sets, single knives, cutting boards, knife sharpeners and knife storage) may require extra information and safety instructions. To initiate your return, please contact us at 888.922.4108 or visit us at your local store. We are no longer accepting returns for online purchases of Williams Sonoma Home products at any of our retail stores or Williams Sonoma/Williams Sonoma Home Outlets. For assistance, please contact our Customer Care Team (see info below). Holiday Return Policy Gifts purchased between October 15, 2025 and December 24, 2025 may be returned or exchanged through January 31, 2026 when accompanied by a gift receipt or original receipt. Ways to Return Stores – You can return most items to your local Williams Sonoma location (outlets excluded). We are no longer accepting returns for online purchases of Williams Sonoma Home products at any of our retail stores or Williams Sonoma/Williams Sonoma Home Outlets. A gift receipt or original receipt is required for all returns and exchanges. Bring to UPS Location - Start process below. Phone - Call Customer Care for furniture items. See contact info below. Details Ineligible Items Refund Policy Registry Returns Contact Us Start Return Process (for UPS drop-off) Begin the return process by giving us some details and we will create a UPS shipping label to bring to a UPS drop-off location. Pack your item(s) in the original manufacturer's box and use sufficient packing to prevent damage in transit. Depending on the reason for return, you may be responsible for return shipping costs. Return item(s) must have originally been shipped to the United States (includes US Territories and APO/FPO) only. Did you purchase the item or was it a gift? Did you purchase the item or was it a gift? Purchased item Received as gift Continue RE-PRINT SHIPPING LABEL You can reprint shipping label for returns that were processed online in the last 7 days. Return Reference Number(required) Enter one of the following Postal Code Postal Code Search