Screwfix

Returns & Refunds - FAQs FREE RETURNS with our 30-Day Money Back Guarantee We hope that you never need to return anything to us; however, should you need to we aim to make it as simple as possible for you to exchange or refund your purchase with our 30-day money back guarantee. Non-faulty items should be unused and in a saleable condition and with their original packaging, please make sure that you return all component parts and any promotional items or free gifts to your nearest Screwfix Store. If there is not a Screwfix Store near you or you are unable to return a particular item to a store, please call us on 03330 112 112 to arrange a free collection. For any problems or faults found during or after installation, please contact the manufacturers' helpline for assistance. You can find more details on our Supplier Help Page. Please note: some items are excluded from our returns policy or are unsuitable to return to store. These exclusions can be found in our Terms & Conditions or in our catalogue, which is available on the Screwfix app. Your statutory rights are not affected by this guidance. What do I do if an item develops a fault after 30 days? My product is faulty but is still guaranteed by the manufacturer, what do I do? What should I do if I’ve already installed something which has developed a fault? Do I need to provide a cancellation form? Which items are excluded from the 30-day ‘unwanted’ returns policy? What happens if my items delivered or collected from store are damaged or incorrect? I've not received my refund yet, how long does this take? I paid by PayPal on the website, how do I get a refund? I need a spare part for my item, will Screwfix be able to supply this? Can I return something to store even if I didn’t buy it at that particular store? I can’t return the item to a store easily, what should I do? My item has come direct from one of your approved suppliers, how do I return it? How do I know if my product is from one of your approved suppliers? Were we able to answer your question? If not please Contact Us.