Rei
Outdoor Retail • US
Status: Active
Return Policy
Official PolicyLast verified September 23, 2025
REI accepts returns within 30 days if you have your receipt and the original packaging, offering refunds to your original payment method, store credit, or an exchange.
Return Window
30 days
Fees
None
Receipt Required
YesReturn Methods
In storeBy mailOnline
Original Packaging: Required
Refund Methods
Original payment method, Store credit, Exchange for equal value
Conditions
- •Items must be in original condition
- •Original packaging required
- •Receipt or proof of purchase required
- •Items must be unused and undamaged
Contact: Customer Service: 1-800-179-9063
Email: [email protected]/help/return-policy
Full Policy Text
Rei Return Policy
We want you to be completely satisfied with your purchase. Items may be returned within 30 days of purchase in original condition with original packaging.
Retailer Information
Retailer Information
Official Website: https://www.rei.com
- ID
- rei-us
- Legal Name
- REI
- Website
- https://www.rei.com
- Business Category
- Outdoor Retail(Outdoor Gear, Clothing, Footwear)
- Headquarters
- Sumner, Washington, US
- Status
- Active
- Founded
- 1938
- Online Presence
- Omnichannel
- Store Count
- 181
- Revenue
- $3.7 billion
- Stock Ticker
- Private
- Customer Contact
- 1-800-426-4840
Recreational Equipment, Inc. (REI) is an American retail and outdoor recreation services corporation. Founded in 1938, REI is organized as a consumers' cooperative and is known for outdoor gear and clothing.