Primark

Do you need to return or exchange an item? We're happy to give you a refund or exchange as long as you bought the item less than 28 days ago. Just make sure it's in a saleable condition with the tags attached and you have a valid receipt. For hygiene reasons, you can't return underwear, piercing jewellery, opened or unsealed health and beauty products, face masks or swimwear where the hygiene seal isn't intact. This doesn't affect your statutory rights. You also can't return gift cards (including digital and third party gift cards). We'll refund you using the original payment method. If you don't have the credit or debit card you used at the time, we can give you an exchange instead. We'll also give you an exchange if you have a gift receipt. If you shopped using Click & Collect, make sure you return it to a Click & Collect store. If an item is faulty, you can take it to your local store for a refund or exchange. Primark will never ask you to download an app to process a refund remotely!