Primark
Clothing • GB
Return Policy
Primark allows returns within 28 days with a receipt, though underwear, piercing jewellery, and opened health or beauty products cannot be returned.
Return Window
28 days
Fees
None
Receipt Required
YesReturn Methods
Not clearly stated in official source
Original Packaging: Not required
Refund Methods
Original payment method
Conditions
- •Saleable condition
- •With tags attached
Exceptions & Non-Returnable Items
- •Underwear
- •Piercing jewellery
- •Opened or unsealed health and beauty products
- •Face masks
- •Swimwear where the hygiene seal isn't intact
- •Gift cards (including digital and third party gift cards)
Contact: Take it to your local store
Full Policy Text
Do you need to return or exchange an item?
We're happy to give you a refund or exchange as long as you bought the item less than 28 days ago. Just make sure it's in a saleable condition with the tags attached and you have a valid receipt.
For hygiene reasons, you can't return underwear, piercing jewellery, opened or unsealed health and beauty products, face masks or swimwear where the hygiene seal isn't intact. This doesn't affect your statutory rights. You also can't return gift cards (including digital and third party gift cards).
We'll refund you using the original payment method. If you don't have the credit or debit card you used at the time, we can give you an exchange instead. We'll also give you an exchange if you have a gift receipt.
If you shopped using Click & Collect, make sure you return it to a Click & Collect store.
If an item is faulty, you can take it to your local store for a refund or exchange.
Primark will never ask you to download an app to process a refund remotely!
Retailer Information
Retailer Information
- ID
- primark-gb
- Legal Name
- Primark Stores Limited
- Website
- https://www.primark.com
- Business Category
- Clothing(Fashion, Home Goods, Beauty)
- Headquarters
- Dublin, GB
- Status
- Active
- Founded
- 1969
- Online Presence
- Hybrid
- Parent Company
- Associated British Foods
Primark is an international clothing and accessories retailer offering fashion at value prices.