Old Navy

Return Policy FAQ Here's a quick overview of how our brands handle returns and exchanges. Note that they can only be made at the brand of purchase (ie, Gap items can't be returned at Gap Factory, Old Navy, Athleta, Banana Republic, or Banana Republic Factory). For step-by-step instructions on how to return or exchange an item purchased online or in-store, please see "Return or Exchange" or select a link at left. For more information regarding a refund or credit, please see "Refunds and Payment" or scroll to the bottom of this page. Brand Old Navy plus sign - expand content30-Day Window for Returns and Exchange How long do I have to return or exchange an item I bought? Returns/exchanges must be returned within 30 days of the delivery date (online purchases) or date-of-purchase (in store purchases). Returns/exchanges with sales receipt are accepted within 30 days of purchase. Returns after 30 days may be eligible for merchandise credit only. Additional terms and restrictions apply. See online or store associate for full return/exchange policy details. Extended holiday returns policy Items purchased online or in stores between Oct 15 and Dec 24, may be returned through Jan 15 the following year, or 30 days from delivery date (online purchases) or date-of-purchase (in store purchases), whichever is later. Proof of purchase is required. Items shipped and sold by third-party sellers are excluded from the extended holiday return policy. Please see third party seller return policy. plus sign - expand contentProduct Eligibility and Limitations plus sign - expand contentFree Shipping and Exchanges plus sign - expand contentReturn Method plus sign - expand contentRefunds and Payment plus sign - expand contentMore Information