Loblaws

Grocery • CA

Return Policy

Main WebsiteLast verified October 3, 2025

Loblaws allows returns within 14 days with original packaging, no receipt needed, but gift cards, phone cards, and event tickets cannot be returned.

Return Window

14 days

Fees

None

Receipt Required
No
Return Methods

Not clearly stated in official source

Original Packaging: Required

Refund Methods

Exchange or refund

Conditions

  • Original tags
  • Original packaging

Exceptions & Non-Returnable Items

  • Gift cards
  • Phone cards
  • Special event tickets
  • Books
  • Newspapers
  • Magazines
  • Pierced earrings
  • Hats
  • Underwear
  • Opened packages of sheets or pillows
  • Prescription drugs
  • Tobacco
  • Lottery
  • Seasonal event merchandise
  • Clearance items
  • Software
  • VHS’
  • CD’s
  • Video games (if opened and not defective)
Contact: Not mentioned
Linking to retailer main site: https://www.loblaws.ca
Full Policy Text
Returns with Original Receipt: Merchandise may be returned for exchange or refund within 14 days of purchase with original tags and packaging. Exchange only after 14 days. Some exceptions apply. Returns without Original Receipt: Exchange may be offered for product in its original package, depending on condition of product and date of purchase. Photo identification may be required. Home, Electronics and Leisure: All sales are final after 30 days. Software, VHS’, CD’s and video games are only refunded when in original sealed package, with exchange for same item being offered if the product is opened and defective. The Try It You’ll Love It GuaranteeTM: If you are not completely satisfied with the quality of any President’s Choice® food or no name® food products, Teddy’s Choice® or Exact® products, simply return it along with receipt or original package for and exchange or refund. All sales are final on: Gift cards, phone cards, special event tickets, books, newspapers, magazines, pierced earrings, hats, underwear, opened packages of sheets or pillows, prescription drugs, tobacco, lottery, seasonal event merchandise and clearance items. How can I order flowers? Flowers can be purchased online at www.flowermarkets.ca, by phone at 1-800-472-7363 or directly by calling an individual store. Visit the store finder on our website to locate more information. Do stores prepare fruit baskets? Fruit baskets can be ordered through our floral departments and Salad bars. Kindly contact your closest store for more information. Visit the store finder on our website to locate more information.

Retailer Information

ID
loblaws-ca
Legal Name
Loblaw Companies Limited
Business Category
Grocery(Pharmacy, General Retail)
Headquarters
Brampton, Ontario, CA
Status
Active
Founded
1919
Online Presence
Omnichannel
Parent Company
George Weston Limited
Stock Ticker
L

Loblaws is a leading Canadian food and pharmacy retailer, operating a vast network of grocery stores and pharmacies across the country.

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