Leroy Merlin France

Returns and refunds Leroy Merlin will take back your items up to 6 months after your purchases, and up to 12 months for LEROY&MOI and LEROY&MOI+ loyalty members. The different types of returns Returning to the store In-store returns and exchanges are valid for products sold by Leroy Merlin. Visit your nearest store. The return online Simply submit your request online through your online account under the section " My order tracking and click the "Return a product" button. We are committed to exchanging or refunding your products within 14 days of their receipt at our warehouse. You can also submit your request via the contact form , attaching photos of the damage. For items sold online by sellers Marketplace Return policies vary from seller to seller and are detailed in the Seller's Terms and Conditions of Sale on their profile page. For any further questions, please contact the seller directly through your customer account in the " My Order Tracking He will reply to you as soon as possible. Return by carrier To return an item by mail or courier, please... contact us so that our Customer Service can arrange the return. If your item is broken, we ask that you provide us with photos of the damage and attach them to the contact form . If it's a small package, you'll receive a return label to affix to it. You can then drop off your package at the post office and use the tracking number to follow its return. In the case of a heavy and bulky item, once the request has been registered by Customer Service, you will be contacted to arrange an appointment with the carrier in charge of collecting the package. An email will be sent to you to confirm receipt of the returned item by our services. Products not eligible for returns Whether purchased online or in-store, some of our items cannot be returned or exchanged, even with proof of purchase: Product purchased on the Marketplace (the item must be returned according to the seller's conditions) Custom-made product (e.g., custom-made door, cut worktop, paint...) Product liable to deteriorate or expire rapidly (plants, vegetables) Unsealed product that cannot be returned for reasons of hygiene, preservation, safety or health (e.g., toilet seat, open can of paint...) Product ordered specifically for the customer Display product Product sold in bulk or by the meter (e.g., screws, ropes...) The different types of reimbursement Refund for returned items Refunds for returned items are issued upon receipt of the original item by our services. In the event of a refund, it will be issued to the payment method chosen for the initial order. If you paid by check, you will be asked to provide us with your bank account details (RIB). You will be notified by email as soon as the refund is processed. Refund of the difference Offering you the best products at the best price is the least we can do. So, if you find it cheaper in another store, we'll refund the difference (see store for details). Right of withdrawal Online If you wish to exercise your right of withdrawal, fill out the online form By mail You can also use the withdrawal form available by contacting us by post sent to the following address: LEROY MERLIN COMMERCE ELECTRONIQUE, Rue Chanzy–Lezennes, 59712 LILLE CEDEX 9 Good to know We will provide you with a return slip and the return address. Before contacting us, please consult the general terms and conditions of sale leroymerlin.fr .