Lenovo Us

Returns & Cancellations How do I cancel? chevron How do I return? chevron How do I return? We are happy to process returns free of shipping or restocking fees from the date of the invoice as follows: Lenovo.com – 30 calendar days. Lenovo Outlet – 14 calendar days. LenovoPRO – 45 calendar days. Motorola – 14 calendar days. Initiate your return from Order Lookup. Once processed, you will receive an email within 48 hours containing your RMA (Return Authorization Number), return shipping label and next steps. Repackage the item(s) in the original box, including all accessories and packaging. Apply the return shipping label to the box; please do not cover the battery warning label sticker (if applicable). Bring your package to any UPS location.Click here to find a location near you. Please note, the return must be received at a UPS location based on the customer's original delivery country (USA location for USA deliveries, Canada location for Canada deliveries). Unless Lenovo ships the wrong product(s) or makes an error in the configuration of the product(s) ordered, returns of 1) server and storage products; 2) orders for personal computing products in quantities greater than five (5) units and 3) Product(s) submitted outside the allotted calendar days from the date of invoice are subject to a restocking fee of 15% of the price paid and return shipping and handling fees. Please allow 5-10 business days for Lenovo to receive your package, inspect the returned merchandise and issue your refund to your original form of payment. Depending on your bank or form of payment, an additional 2-10 business days may be required to transmit funds and receive your refund. Terms and conditions are available here. Please do not refuse delivery We can most efficiently process your return and refund your money if you receive and send your product(s) back to us with a Return Merchandise Authorization (RMA); start your return from Order Lookup. Please inspect your packages Please inspect your package(s) carefully upon receipt and report any issues to us within your return period to ensure we can resolve any potential issues before your return period ends. When will I receive my refund? chevron