Kroger

Grocery • US

Return Policy

Official PolicyLast verified March 26, 2026

Kroger accepts returns within 30 days without a receipt, though some items like alcohol, tobacco, and certain WIC-purchased goods are excluded.

Return Window

30 days

Fees

None

Receipt Required
No
Return Methods

Not clearly stated in official source

Original Packaging: Not required

Refund Methods

Original payment method or Store credit

Conditions

  • Unused condition

Exceptions & Non-Returnable Items

  • WIC purchased items (refunds)
  • Baby formula purchased with WIC (returns)
  • Tobacco, Beer, Wine and Alcohol (governed by local law)
Contact: Not Specified
Full Policy Text
Kroger Co. Family of Stores Company Return Policy Effective July 13, 2020 All Kroger Co. Family of Stores can accept returns of items purchased at any Kroger Company family of stores location within a 30-day window of purchase. Returns with receipt: There are two receipt options: paper receipt or digital receipt Returns will be refunded to the same payment method that was used to make the purchase. Example: Credit Card, EBT/SNAP Card or Cash. Check purchases should be given back as Cash. Returns without a receipt: Over $10.00 will receive a Kroger Co. Family of Stores Merchandise Gift Card. The return slip must be signed by all customers with returns over $10.00 Under $10.00 the customer will receive cash for their returns WIC Returns - Kroger Company family of stores cannot provide refunds for any items which have been purchased with WIC. Any items purchased on WIC can be exchanged for the exact same item. Baby Formula Returns - Customers must have a receipt in order to refund / exchange baby formula. Baby formula purchased using WIC cannot be returned due to USDA regulation, but can be exchanged for the exact same item (Example: a damaged or dented item may be exchanged for the exact same product). Return of Tobacco, Beer, Wine and Alcohol is governed by local law

Retailer Information

ID
kroger-us
Legal Name
The Kroger Co.
Business Category
Grocery(Supermarket, Pharmacy, Fuel Centers)
Headquarters
Cincinnati, Ohio, US
Status
Active
Founded
1883
Online Presence
Omnichannel
Store Count
2,719
Revenue
$148.3 billion
Stock Ticker
KR

The Kroger Co. is an American retail company that operates supermarkets and multi-department stores throughout the United States. Founded in 1883, Kroger is the largest supermarket chain in the US by revenue and the second-largest general retailer.

Share