GameStop

GameStop Return Policy Print We value our customers and are committed to making returns simple and hassle-free. Below is an overview of our return policy. For assistance, contact our Customer Service at 1-800-883-8895. When visiting a store, an in-store receipt or Gamestop.com order number is required. GameStop carefully monitors returns for fraud and abuse, and we reserve the right to limit returns or exchanges, regardless of your presentation of a valid receipt or order number. Returns Process Returns may require a valid Government ID, except where prohibited by law. The following identification is accepted for returns: U.S. Driver's License, U.S. State ID, U.S. Military ID, or U.S. Passport. Returns with valid proof of purchase will receive a refund based on the initial form of payment, such as the credit card used for the purchase. "Valid Proof(s) of Purchase" include the order number, order confirmation email, original sales receipt, packing slip, or return barcode. Returnable items without a Valid Proof of Purchase are not eligible for return/exchange, but if the items are trade in eligible, may be traded in at current trade value pricing.. The processing of your personal information is subject to GameStop's Privacy Policy, which can be found at https://www.gamestop.com/PrivacyPolicy.html To be eligible for a refund, products must be in a clean and resalable condition equivalent to the original condition at the time of sale, for example, unworn with tags attached, or unopened if new. Certain items specified below (Non-Returnable Items) may not be returned once they have been opened. For items excluded from returns, the manufacturer's contact information may be provided by customer service upon request. Returns with a gift receipt will be offered a GameStop gift card or an even exchange. Returns, where a Pro Membership Reward, Coupon or Discount was redeemed, may result in an adjusted refund amount. Return Timeframes Return Items in store or online. Items purchased online that exceed $500 cannot be returned in store. Items returned should be returned with all applicable components and original packaging. Items purchased in-store must be returned in-store. We will refund the purchase price and applicable taxes and fees to the original form of payment or provide a replacement, as indicated in this policy. Orders shipped to PR, HI, or AK are eligible for in-store return only. New Products (Unopened): Return within 15 days of purchase. This includes: New software, hardware, accessories, collectibles, and unworn apparel (tags attached). "Special" or "Collector” editions of video game software and hardware must be returned within 7 days. Pre-Owned Products: Full refund within 7 days . PCs, PC Components and Accessories, Laptops, TVs, and Monitors: Return within 7 days. Non-Returnable Items The following are final sale and cannot be returned or exchanged: Trading cards, blind items, clearance products, seasonal items, consumables, individual bundle components, digital products, Graded PSA Cards, and all books, magazines and guides. Opened new hardware, software, accessories, collectibles, and PCs. Defective exchanges are permitted within the return window. Defective Product Exchanges General Items: Defective products (excluding PCs, PC components, laptops, TVs, and monitors) can be exchanged for an identical replacement within the return window. Pre-Owned Items: Defective pre-owned products are exchangeable within 15 days (excludes Pre-Owned PCs and Tech). Refurbished Tech: Defective Refurbished Tech (i.e., phones and other tech devices) can be exchanged through Customer Service only within 15 days. Refurbished Tech comes with a 90 days manufacturer’s warranty through OnPoint Warranty Solutions, phone number: 855-509-2625, online claim form: https://onpointwrnty.io/PCS_VPP. Manufacturer’s warranty covers both device repair and replacement. Warranty starts on the day of purchase. No deductibles. PCs, PC Components, PC Accessories, Laptops, TVs, and Monitors: Contact the manufacturer directly for assistance. Manufacturer contact info can be found by calling GameStop support at 1-800-883-8895. If a replacement is unavailable, store credit may be offered at our discretion. Pro Member Benefits Pro Members enjoy the following perks: Extended Return Period: Unopened new products are returnable within 30 days. Pre-Owned Items: Exchange defective pre-owned items within 30 days (excludes Pre-Owned PCs and Tech). Membership Cancellation: Cancel and receive a full refund within 2 days of purchase if no benefits have been used including discounts, subject to certain conditions. Online and In-Store Returns -You can return most items in-store or by calling our customer service at 1-800-883-8895 Online Purchases: Return in-store for free or ship back which includes an $8.99 fee. Items over $500 cannot be returned in-store. All video game console returns are subject to a $14.99 shipping fee . Refurbished Tech (i.e., phones and other smart devices) are returnable only via calling customer service. In-Store Purchases: Must be returned in-store. Must Include:Items returned should be returned with all applicable components and original packaging. We will refund the purchase price and applicable taxes and fees to the original form of payment or provide a replacement, as indicated in this policy. Orders shipped to PR, HI, or AK are eligible for in-store return only. Additional Information You can return most items in-store or by calling our customer service at 1-800-883-8895; online orders may be returned in-store without a fee, and shipped returns will incur a fee of $8.99. Refurbished Tech (i.e., phones and other smart devices) are returnable only via calling customer service and must be returned within 7 days (Unopened). All video game console shipped returns are subject to a $14.99 return shipping fee. GameStop reserves the right to limit, or decline returns or exchanges regardless of whether the customer has a receipt. All returns require a valid Proof of Purchase receipt or a GameStop.com order number. Refunds issued for lost items are subject to recharge if GameStop can verify delivery or frequent abuse. All decisions regarding returns are subject to applicable laws. GameStop retains final authority to accept or decline any item that is eligible for return. Under no circumstance will GameStop accept return of an ineligible item. GameStop may, in its sole discretion, refuse return of an item it deems to present a potential health or safety risk to any individual. GameStop reserves the right to close GameStop.com accounts, or to cancel or refuse orders or returns for violations or abuse of our returns policy, or any fraudulent activities relating to returns. Examples of violations and abuse may include, but are not limited to: Multiple Same-Day returns PRP/Defective Policy Abuse Pre-owned return abuse Receipt abuse Frequent returns of entire orders (in store and online) Claims for “Lost in transit” or “Delivered but not received” orders must be submitted within 60 days of shipment date. Products or services purchased while on sale or through special promotions may be subject to additional restrictions and may not be eligible for refunds or exchanges. Customers that participate in a “Buy Now Pay Later” offering, such as those offered by Zip or PayPal, in connection with the purchase of any product, shall be entitled to a refund for such product in accordance with the other terms of this Return Policy. However, any such refund will not affect the customer’s obligation to make installment payments to Zip or PayPal. Need Help? For questions or additional support, contact our Customer Service team at 1-800-883-8895.