Dr Martens

What is your UK return policy? Products that have been purchased on-line can be returned to any of our Dr. Martens stores (At current this excludes Outlets and Ireland stores). You can find out more on how to return your online order here. Our returns Policy: The items should arrive unworn and in the original packaging. Please try any footwear on indoors to avoid marks and scuffs. If we receive an order that is not in a sellable condition, the item/s may be sent back to you. Returns need to be packaged securely to avoid any damage, as you are responsible for the item(s) until they arrive with us. All clothing and accessories must be returned unworn with all packaging and tags attached. We are not responsible for any items that are returned to us by mistake. If we're able to locate them, we will return them via the same postal method received. Your parcel may be opened as to inspect any containing paperwork. As the parcel remains your responsibility until it arrives back with us. We advise that you keep hold of your Proof of Postage until you have confirmation that the return has been received. We do not exchange items unfortunately, so all orders will be inspected and processed for a refund. If you would like a new size/style, please place a new order online. All returns are refunded in Sterling (GBP). We will send you an email when the order has been received and when the items have been refunded.