Dollar General
General Retail • US
Return Policy
Official PolicyLast verified September 24, 2025
Dollar General accepts returns within 90 days with original packaging, even without a receipt, though tobacco products and propane cylinders cannot be returned.
Return Window
90 days
Fees
None
Receipt Required
NoReturn Methods
Not clearly stated in official source
Original Packaging: Required
Refund Methods
Original payment method, Gift Card
Conditions
- •Unused condition
- •With tags
Exceptions & Non-Returnable Items
- •Tobacco Products
- •Propane Cylinders
Contact: https://dollargeneral.service-now.com/dg
Full Policy Text
Return Policy
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Returns With Receipt — Digital or Register
Refunds with a receipt for merchandise in the original packaging are always given within 90 days of purchase. Select seasonal merchandise may only be exchanged for identical items.
Opened Electronic Merchandise like CDs, DVDs & Software will be exchanged for identical titles.
Customer refunds or exchanges on Tobacco Products are not allowed under any circumstances.
All Alcoholic Beverages that are returned must be accompanied by the receipt of purchase. Only refunds will be given for Alcoholic Beverages. Exchanges are not permitted. The refund must take place at the store where the Alcoholic Beverage was purchased.
Customer refunds on Propane Cylinders are not allowed. Exchanges will be made for defective Propane Cylinders only.
Returns Without Receipt
Merchandise returned without a receipt will be exchanged for merchandise of equal value or a Gift Card of equal value. EBT/SNAP eligible items must be returned in accordance to USDA regulations.
Updated: 03/18/2025
Retailer Information
Retailer Information
- ID
- dollargeneral-us
- Legal Name
- Dollar General Corporation
- Business Category
- General Retail(Discount Store, Grocery, Household Goods)
- Headquarters
- Goodlettsville, Tennessee, US
- Status
- Active
- Founded
- 1939
- Online Presence
- Omnichannel
- Stock Ticker
- Private
Dollar General is a retail company operating in the General Retail sector.