Dillard's

Returns Guidelines Items purchased on Dillards.com that are eligible for return can be returned within 30 calendar days from the date of delivery. For our international shoppers, the following return guidelines apply: Personalized items and clearance items marked down 65% or more cannot be returned. The shopper is responsible for all shipping charges incurred to send any item back to Dillard's. We recommend using a traceable and insured shipping method to guarantee the safe delivery of your return. International shoppers should note that any duties, taxes, and shipping costs are not refundable by Dillard's. These are considered out-of-pocket expenses that cannot be recovered through our return process. It is the shopper's responsibility to request a refund of any duties and taxes from their country's customs agency. Dillard's is unable to refund any customs fees or taxes, as these are charged by your local government and not by Dillard's directly. Once the item(s) return to Dillard's, we will issue a refund for the items only, excluding any shipping charges, duties, or taxes paid. The refund will be processed to the original method of payment used at the time of purchase. Unfortunately, items purchased for international shipping may not be exchanged. Please ensure that the items you are returning are in their original condition, with all tags attached and in their original packaging. Items returned to Dillard's that do not meet these conditions may be subject to a restocking fee or may be declined for a refund. For assistance with processing a return or if you have any questions regarding our international return guidelines, please contact our customer service team at [email protected] or 817-831-5482.