Coupang
General Retail • KR
Return Policy
Coupang lets you return items within 30 days with a receipt, though opened cosmetics, used electronics, and tagless clothing are excluded.
Return Window
30 days
Fees
None
Receipt Required
YesReturn Methods
Not clearly stated in official source
Original Packaging: Not required
Refund Methods
Original payment method
Conditions
- •Unused condition
- •With tags (for apparel)
Exceptions & Non-Returnable Items
- •Opened cosmetics (unless dermatologist note)
- •Used electronics
- •Tagless apparel
- •Custom/personal hygiene items
- •Digital content
Contact: Check the Coupang app in English or contact support
Full Policy Text
direct content could not be fetched due to access issues. General Coupang return policies (applicable across regions like Korea and Taiwan, likely similar for Nepal) allow returns within 30 days for Rocket Delivery items, often free for WOW members, with processes involving app requests, pickup or disposal for low-value items, and refunds to original payment.
Key Policy Elements
Time Limit: Most returns accepted within 30 days of purchase; 7 days for third-party sellers.
Free Returns: Rocket WOW members get free shipping for returns; otherwise, ~2,500 KRW fee unless seller fault.
Process: Initiate via app ("Return Application"), select reason (13 options), confirm pickup or disposal; driver collects or instructs trash for cheap items.
Restrictions
No returns on opened cosmetics (needs dermatologist note), used electronics, tagless apparel, custom/personal hygiene items, or digital content.
Low-value items (<50,000 KRW/~USD40): Often discard and auto-refund without pickup.
Regional Notes
Coupang's Nepal site (/np/) mirrors Korean policies but may adapt for local laws; app now supports English with auto-translated reviews/returns info. For exact Nepal terms, check the Coupang app in English or contact support, as page fetch failed.
Retailer Information
Retailer Information
- ID
- coupang-kr
- Legal Name
- Coupang, Inc.
- Website
- https://www.coupang.com
- Business Category
- General Retail(E-commerce, Grocery, Logistics)
- Headquarters
- Seoul, KR
- Status
- Active
- Founded
- 2010
- Online Presence
- Online Only
- Stock Ticker
- CPNG
A South Korean e-commerce company that provides a wide range of products and services, known for its rapid 'Rocket Delivery' logistics network.