Big Lots

Return Policy Big Lots generally offers a 30-day return policy for most items, allowing for refunds or exchanges. To ensure a smooth return process, items typically need to be in their original packaging and condition, accompanied by the original receipt. Return Window: You have 30 days from the date of purchase or delivery to return most items. Condition of Items: Returned items must be in their original packaging and condition. All accompanying paperwork, parts, and accessories should also be included. Proof of Purchase: A receipt or proof of purchase is generally required for a refund or exchange. If you don't have a receipt, Big Lots may still accept the return, but the refund will often be 20% less than the current selling price and issued as a gift card usable only in-store. Big Lots reserves the right to decline returns without a receipt. They may be able to help locate a receipt within 30 days if you used a credit card or Big Rewards account. Refunds: Refunds are typically issued in the same form of payment originally used for the purchase. For gift returns, the refund will be issued as a Big Lots gift card. Shipping, delivery, and handling charges are generally non-refundable, unless the merchandise was damaged or defective. Return shipping or pickup fees may also apply. Only regular-priced items may be refunded; sale items are often not eligible for refunds. Exchanges: Exchanges are generally permitted for items within the 30-day window, provided they meet the condition requirements. Big Lots only replaces items if they are defective or damaged. Mail-in returns typically do not allow for exchanges; only refunds are processed. Specific Item Exclusions and Conditions: - Perishable goods such as food, flowers, newspapers, or magazines are exempt from being returned. - Intimate or sanitary goods, hazardous materials, or flammable liquids/gases cannot be returned. - Opened media like CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records may only qualify for partial refunds. - Electronics and tablets usually need to be returned unopened. - Furniture is generally eligible for return within 30 days with a receipt and in like-new condition with packaging. Returns for defective furniture may be handled on a case-by-case basis by a manager under warranty. Return Methods: - In-store returns: You can bring the item, receipt, and all original packaging to any Big Lots store for assistance. - Online purchases: Items bought online can be returned in-store or by mail. For mail returns, you will be responsible for shipping costs, and these costs are non-refundable. - For "Big Delivery" items, you can contact customer service at 1-866-BIG-LOTS (244-5687) for assistance with returns. Important Considerations: - Big Lots reserves the right to research the original purchase and to provide, limit, or decline a refund or exchange. - If you return an item to a different store than where it was purchased, the sales tax refund may vary. - Items purchased from closing stores might be subject to "all sales final" policies, meaning returns may not be accepted. However, manager discretion may apply for exchanges of defective products.