Amazon India

mazon.in Returns Policy Information on return eligibility, timelines and other terms & conditions for items purchased on Amazon.in. To view this page in your preferred language, click the link: English, हिन्दी (Hindi), தமிழ் (Tamil), తెలుగు (Telugu), ಕನ್ನಡ (Kannada), മലയാളം (Malayalam), मराठी (Marathi), বাংলা (Bengali). Disclaimer: In the event of any discrepancy or conflict, the English version will prevail over the translation. Quick Solutions Check the status of your refund Manage your returns View order history and track your package FAQs: Damaged, Defective or Wrong Product Refund timelines How to return items Return pick-up issues Most items purchased from sellers listed on Amazon.in are returnable within the return window, except those that are explicitly identified as not returnable. For the products that are returned by the customer, the refund is issued to the original payment method (in case of pre-paid transactions) or to the bank account / as Amazon Pay balance (in case of Pay on Delivery orders), the details for making such refund and the timelines are detailed in the refund policy available here. General Returns Policy Amazon Digital Devices Alexa Paid Skills and In-Skill Purchases Return Policy Types with Descriptions Inspect and Buy Label Seller Fulfilled Items Customizable Products General Returns Policy Applicable products are returnable within the applicable return window if you've received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on Amazon.in. If you report an issue with your Smartphone, Tablet, Laptop, Television, Air Conditioner, Refrigerator, Washing Machine, Microwave, we may facilitate scheduling a technician visit to your location and services availability depends on the location pin code. This visit is scheduled by placing an order with Amazon through Amazon.in Home Services. Subject to Amazon.in Home Services Terms and Conditions, a resolution will be provided based on the technician's evaluation report. We will carry out verification checks and return will be processed only if: it is determined that the product was not damaged while in your possession; the product is not different from what was shipped to you; the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein). If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. Amazon shall not be liable in any manner for any misuse or usage of such information. Products may not be eligible for return in some cases as covered in detail in the “Return Policy Types” table below, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered. Products marked as "non-returnable" on the product detail page cannot be returned. However, in an unlikely event of damaged, defective or wrong item delivered to you, we will provide a full refund or replacement, as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. No additional information is required to return an eligible order unless otherwise noted in the category specific policy. Products may be eligible for replacement only if the same seller has the exact same item in stock On products where return is eligible (basis the policy defined in the Return Policy Types table below), if the seller does not have the exact same product in stock, a refund would be issued to you instead of a Replacement. Products purchased by international customers are not eligible for returns. However, orders made by international customers are eligible for refunds and customers will have to contact customer service within 5 business days from delivery date or estimated delivery date to claim refunds. For India based customers please refer to the display page to confirm the days of replacement / return specific to the item before purchase. To know about the Return window for Amazon Business orders, please visit here. here. In the event customers are found to misuse the return policy by excessively returning, or cancelling or not accepting the orders placed, Amazon reserves the right to warn and/or suspend and/or block and/or terminate such customer accounts, as necessary. Note: If you've received a non-returnable product in a damaged/defective condition, you can contact us within 5 days from the delivery of the product. Note: All product categories are non-returnable for International Customers for Export Orders. Return Policy Types with Descriptions: Customers should check the display page for Return / Replacement policy applicable to the specific product before purchase. Policy Defective use case Damage, Wrong Item use case 7/10 Days Service Centre Replacement For defective items, you will have to reach out to the brand service centre for further resolutions. For few items, we may facilitate scheduling a technician visit at your doorstep for troubleshooting only. Based on the assessment/ visit, final resolution (repair, refund, replacement) will be provided by brand only. This item is eligible for free replacement, within 7/ 10 days of delivery in an unlikely event of damaged, or different/wrong item delivered to you. Please keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We may contact you and / or carry out verification checks to ascertain the damage or defect in the item prior to issuing refund/replacement. 7/10 Days Replacement by Brand For Defective items, brand will provide On-call support followed by a Technician inspection at your location. Brand technicians will repair the item or provide a replacement as per brand policies. On the basis of the technician's evaluation report, Amazon will provide resolution. Please keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We may contact you and / or carry out verification checks to ascertain the damage or defect in the item prior to issuing refund/replacement. This item is eligible for free replacement, within 7/ 10 days of delivery, in an unlikely event of damaged, or different/wrong item delivered to you. Please keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We may contact you and / or carry out verification checks to ascertain the damage or defect in the item prior to issuing refund/replacement. 7/10 Days Replacement This item is eligible for free replacement, within 7/ 10 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. Please keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We may contact you and / or carry out verification checks to ascertain the damage or defect in the item prior to issuing refund/replacement. For few items, we may facilitate scheduling a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution. 10/30 Days Returnable This item is eligible for free return or replacement, within 10/ 30 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the item within 10/ 30 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you and / or carry out verification checks to ascertain the damage or defect in the item prior to issuing refund/replacement. 10 Day Free Returns & Exchange This item is eligible for return within 10 days of delivery. You can also exchange this item for a different size/color (based on item availability) or return for a full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement. Non-Returnable These items are not eligible for returns. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the item prior to issuing refund/replacement. We reserve the right to pick up the item to ascertain the damage or defect in the item prior to issuing refund/replacement. Categories with associated return window and exceptions, if any: Amazon Digital Devices Category Return Policy Echo & Alexa, Fire TV Stick, Kindle E-Readers and Amazon Accessories for these devices 7 Days Replacement only For warranty related information, please check Amazon Device Replacement Policies. Kindle Books 7 Days Refund for accidental orders only Kindle books are eligible for a refund for accidental book orders within seven days of purchase by following the steps here. Alexa Paid Skills and In-Skill Purchases Category Return Policy Paid Skills 3 days refund only Paid skills are eligible for a full refund within 3 days of purchase by contacting Amazon customer support here. In-Skill Purchases One-Time Purchases and Consumables This item is non-returnable due to its consumable (digital) nature. Subscriptions In-skill subscription purchases are eligible for a full refund within 3 days of purchase by contacting Amazon customer support here. Inspect and Buy Category Return Policy Products with ‘Inspect & Buy’ label 2 Days Refund only Seller Fulfilled Items Return policies that are exclusively Seller Fulfilled are listed below. For all other categories, the return policies mentioned above apply. Category Return Policy Fine Art, Sports collectibles, Entertainment collectibles, Coin collectibles Sellers to be informed of the damage / defect within 10 days of delivery. Customizable Products Category Return Policy Customizable Products Non-returnable This item is non-returnable due to customized nature of the product. However, in the unlikely event of damaged, defective item or product with wrong customization being delivered to you, we will provide a full refund as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund. You may request for refund under A-to-Z Guarantee claims for these items. For information on how to request an A-to-Z Guarantee refund, see Request an A-to-Z Guarantee Refund. Amazon Bazaar Category Return Policy All Products in Amazon Bazaar Amazon Bazaar will have a uniform return window of 5-days from the date of delivery of the order across most of the categories. However, few products such as inner wear, lingerie, socks are non-returnable due to hygiene, health and personal care, wellness nature of the product. On Amazon Bazaar, there is no replacement or variant/size-related exchange that will be available to customers. Products marked as ‘Non-returnable’ on the detail page cannot be returned. However, in an unlikely event of damaged, defective or wrong item delivered to you, we will provide a full refund . We may contact you to ascertain the damage or defect in the product prior to issuing refund. Please note, we reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund. 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