AliExpress

Already dropped off the package but the page still shows it as not returned? For buyers using the free return label/code to return: Generally, it will take 1~2 working days for logistics center to update the return status after package returned... If you have already dropped off your returned package to the post office, but the return status has not been updated yet, please wait patiently and do not worry.If the return information still has not been updated after 2 working da How to use this Free returns label/QR code? How to use the return label?You can check the return instruction on your return request page, or just view the following steps to complete returningStep 1:Save the return label you downloadedStep 2:Carefully pack the item(s), and place the return label on the package. Failure to pack may affect the warehouse's ability to process your refund.Step 3: Find a convenient corresponding post office and d What are the detailed categories and items? Please refer to the following list, which details the newly added seasonal categories（Publish Date：2025/12/12）First-level category Detailed categoryHome & GardenIce Mold/Ice MouldHome & GardenBuckets, Coolers & Ice BagsHome AppliancesElectric CupHome AppliancesCompact/Portable RefrigeratorHome AppliancesRobot Pool CleanerHome AppliancesShoe DryerHome & GardenParty MasksHome & GardenParty & Holiday How can I cancel my return request? You can view the detailed page of your return order, to check whether there is a "Cancel request" button at the bottom. Generally, you can cancel your return request at any time before sending your items back. If you have encountered problem when trying to cancel the request, please feel free to contact our online customer service agents for further help. How do I return goods? Who will pay for return shipping fee if I paid to return the product? How to report product issue or to return goods? How to add or cancel some return items? If you have already submitted Returns/refunds request, and have not sent your items back to warehouse yet, you can "Cancel request" in return detailed page. After cancel request, you can re-apply Returns/refunds request, and tick up the items you want to return at the same time, then you can return. How to track returned parcel? After you send out the item, you can click on "Track Return Package" on the order details page to view the latest updates on your package. Alternatively, you can log in to the courier's official website and enter the correct tracking number to check the package status. For buyers using the free return label/code to return: Your return service is facilitated by the platform, which monitors the prog How do I track my refund? You may track your refund progress through any of the following ways:1. Go to 'Your orders' on AliExpress, find the corresponding order and click to view its details. Scroll to the refunded item and click 'Details'. You can then check your refund Returned parcel already delivered? For buyers using the free return label/code to return: First of all, if it hasn't been properly delivered within 17days, a refund will initiate automatically. Additionally, most logistics service providers require one to two days to upload the information, so we hope you can wait patiently if the issue is within the timeframe. If your issue does not match the above description, please click the bu Who pays the return shipping fee on free returns? As for return shipping fee for items with a free return label:1. Items marked on their detail page with a label "Free returns", you could send back the products within 90 days after order was placed or 7/15/30 days after reception (depending on where it shipped from and the category of the product). 2. The first return on each order is free (up to 5 times per month). For the next returns of the sa What if the seller does not respond? The seller will have 48 hours to respond to your return/refund request. If there is no response by the deadline, AliExpress will promptly step in to review the situation and provide a resolution. "Piece-by-piece identification Service" Introduction Q1 What is the "Piece-by-piece identification Service"?If the product detail page indicates the "Piece-by-piece identification", the item qualifies for this service. The platform collaborates with third-party institutions to conduct appearance inspections of selected items. After passing the inspection, certification tags will be attached to the products.Q2 What is the purpose of the anti-counterf