CompUSA Return / Refund / Exchange Policies

Synopsis

CompUSA‘s policy is tricky due to the number of special cases (rebate involved, CPU purchase, memory purchase, etc.). It’s best to consult the detailed policy statement in order to determine the policy the appropriate policy details.

Policy Statement

“Return Policy and 30 Day Limited Guarantee

Every product you buy from CompUSA.com is backed first by the product manufacturer’s or supplier’s warranty. Unless otherwise specified in the item listing on our website, on the receipt or packing slip, or in the following terms, CompUSA.com will accept qualified and conforming products for exchange or refund within 30 days of the original purchase date. Desktop and laptop computers, tablets, TV’s, projectors, digital cameras and camcorders and GPS devices may be returned or exchanged within 14 days of original purchase.

Software, video games, DVD’s, and similar items are not returnable once their packaging or outer wrapping has been opened. Defective items may be exchanged within 14 days of purchase for the same item or title only.

All returns require a Return Authorization number to be issued prior to being returned. Returned products must be in new condition, include original outer packaging, all disks, registration cards, inner packing materials and other accessories and be received within 30 days of the date shipped. We reserve the right to refuse for return or charge a restocking fee for damaged, incomplete or otherwise non-conforming returns. Returns will not be accepted without a Return Authorization number issued by CompUSA.com or when the product manufactures or distributors return policies supersede ours.

This is a summary only, you can review our complete Return Policy and Procedure in our help center or click here. You can also review warranty coverage and returns privileges for any specific product in that item’s listing on our website. You can request a Return Authorization for most products eligible for return through the link provided in our complete Return Policy and Procedure, or after logging into your account.

RETURN POLICY AND PROCEDURE

Unless otherwise specified in the item listing on our website, on the receipt or packing slip, or in the following terms, CompUSA.com will accept qualified and conforming products for exchange or refund within 30 days of the original purchase date. Desktop and laptop computers, tablets, TV’s, projectors, digital cameras and camcorders and GPS devices may be returned or exchanged within 14 days of original purchase

General Guidelines

To qualify for return all products require a Return Authorization (RA) Number prior to being returned, must be 100% complete, in the same condition as when sold, and in the original packaging as provided by the manufacturer. All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included. Kits and other items assembled after purchase must be unassembled and returned in the manufacturer’s original packaging. All returns will be inspected and products found to be non-conforming will be rejected or subject to a restocking fee at CompUSA.com’s sole discretion.

Manufacturer and Supplier Restrictions

Some manufacturers have implemented returns restrictions that prevent CompUSA.com from being able to accept returns or offer exchanges, replacements or credits on their products for any reason. Please check the item listing on our website to determine if special return policies are applicable to your products. Support as well as exchanges or replacements for products with manufacturer or supplier restrictions, including within the first 30 days of ownership, must be handled directly with the product manufacturer or supplier. You can find the manufacturer or suppliers contact information in your product manual, in the item listing, on the manufacturer’s website or at our help center .

Consumables

Consumables (toner cartridges, ink cartridges, blank media, projector bulbs, etc) are NOT returnable for any reason once their packaging or outer wrapping has been opened. Support and replacement for these products is available exclusively through the respective manufacturer or supplier. Please make sure you verify all specifications and compatibility before purchasing.

Software and Multimedia

Software, video games, DVD’s, and similar items are not returnable once their packaging or outer wrapping has been opened. Defective items may be exchanged within 14 days of purchase for the same item or title only.

Rebates and UPC codes

Products offering mail-in-rebates are non-returnable to CompUSA.com once the rebates have been filed for. Be sure that the product is working and that you intend to keep the product before filing for rebates. Products missing UPC codes are NOT returnable and will be rejected or subject to a restocking fee at CompUSA.com’s sole discretion.

Regarding Bundles

Items purchased within a bundle are held within the return guidelines for the individual item as specified in the individual item’s listing and in these terms.

Non-qualified returns and Restocking charges

Non-qualified and non-conforming returns are not included in CompUSA.com return policy and, if returned, will be rejected or subject to a restocking fee of up to 25% at CompUSA.com’s sole discretion.

Return Procedure

All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return. If a non-conforming product is accepted for return CompUSA.com reserves the right to charge a restocking fee up to 25% at CompUSA.com’s sole discretion. Return processing may take up to 5 business days from the time your product is received.

Inspection Criteria

• Products must be in the original manufacturers packaging, and shipped securely
• Products must be complete with any standard certification labels (UL listing, capacity, brand name, UPC code) originally placed and not tampered with.
• Product serial number, or any similar identification numbers, must match the serial number on the package or invoice (CompUSA.com maintains serial number tracking).
• Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals.
• Products so labeled with a security seal, must have the seal intact and not tampered with.

Return Authorization Number

Returns will not be accepted without a valid Return Authorization Number (RA). Unless otherwise specified in the item listing on our website or in our Return policy, you may request an Return Authorization Number (RA) within 30 days of the original purchase date. RA numbers expire after 30 days, but we encourage you to return the product as soon possible. Any return we receive without a valid RA number will be documented and rejected or subject to a restocking charge at CompUSA.com’s sole discretion. Click here to request an Return Authorization Number (RA).

Return Shipping

For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. CompUSA.com shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable. At our discretion, CompUSA.com may reimburse shipping charges related to the return or exchange of defective products inside the U.S. only.

IMPORTANT NOTE:

In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied, the product(s) will be deemed not eligible for return and will be returned to you. If CompUSA.com, at our sole discretion, decides to accept a non-qualified item for return, a restocking fee of up to 25% will be assessed.” – CompUSA website

Quick Facts

More Information

1. Return Policy and 30 Day Limited Guarantee on the CompUSA website
2. CompUSA.com