Sports Authority Return / Refund / Exchange Policies

Synopsis

A 30 day money back guarantee on all items except open software and media, bats, and customized products. Shipping costs are not normally refunded. Online purchases cannot be returned at a retail store.

Policy Statement

“Damaged or Defective Items

If you receive a damaged or defective item, contact a Customer Service Specialist within 30 days of delivery at 1.888.801.9164. Please be prepared to supply the Specialist with the order number and item number from your original confirmation e-mail, as well as your e-mail address and phone number. www.sportsauthority.com will make every reasonable effort to assist you with your return. If you do not contact Customer Service, you are responsible for all return shipping charges.

If there is extensive damage to the carton upon delivery, contact a Customer Service Specialist immediately at 1.888.801.9164. Please have your order number available when you call.

Returning an Oversized Item

Items are considered to be oversized if they are heavier than 70 pounds. You will be refunded shipping charges on Oversized Item returns if the item arrives defective or damaged or if the return is a result of a shipping error. You will not be refunded shipping charges on Oversized Items that are returned due to buyer remorse. Please be aware that shipping charges can be expensive for Oversized Items.

Follow these steps to return an Oversized Item:

1.        Package the unassembled item(s) securely in original product packaging, whenever possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to insure full credit.
2.        Complete the return reason questionnaire on the packing slip. Remove the mailing label portion and include the remainder of the slip in the return package. Packages heavier than 70 pounds are unable to be returned using the pre-paid mailing label. Returns including items such as golf clubs, bowling balls, and free weights may exceed 70 pounds.
3.        Contact a Customer Service Specialist at 1.888.801.9164 for instructions on arranging a freight delivery pickup for your items. Please have your order number available when you call.

• You must be present at the location and time of pickup. All packaged item(s) must be at the front door for the freight driver.
• To receive credit, items must be returned within 30 days of delivery.
• You can expect a refund in the same form of payment originally used for purchase within 30 business days of our receiving the item(s).
• Credit for gift returns will be issued to the original purchaser.

If there is extensive damage to the carton upon delivery, contact a Customer Service Specialist immediately at 1.888.801.9164. Please have your order number available when you call.

Credit

You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. If an Online Gift Certificate was used, the refund amount will be applied to your Online Gift Certificate. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

Returning an Item

Online purchases cannot be returned to our stores. We apologize for any inconvenience.

The packing slip in your package will contain detailed return instructions for all returnable items. There are two return options for most items:

1.        Pre-paid Return Shipping (preferred method, available for most orders)
2.        Standard Return Shipping

1. Pre-Paid Return Shipping

For convenient return processing on most orders, your packing slip will include a pre-paid, pre-addressed label for your return package.

1.        Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure full credit.
2.        Complete the return reason questionnaire on the packing slip. Remove the mailing label portion and include the remainder of the slip in the return package. Please do not tear the pre-paid mailing label down the middle perforation. The entire label must be used.
3.        Affix the pre-paid label to the package. Before sending your return shipment, please remove all extra labels from the outside of the package.
4.        Send your package via US Mail by giving it to your postal carrier or dropping it at a local post office or mail drop point.

• No postage is required. The fixed shipping rate of $6.50 will be deducted from your refund. You will not be charged postage until the return is processed.
• To receive credit, items must be returned within 30 days of delivery.
• You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
• Credit for gift returns will be issued to the original purchaser, minus the pre-paid return fee.
• You are able to track your return shipment through My Account.
• Please do not reproduce the pre-paid label in any way, to ensure proper credit processing.
• Click here for information on returning damaged or defective items.

2. Standard Return Shipping

If you would prefer to use your own shipping method:

1.        Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure full credit.
2.        Complete the return reason questionnaire on the packing slip and include it in the return package.
3.        Before sending your return shipment, please remove all extra labels from the outside of the package.
4.        Send the return package to the following address (unless your packing slip directs otherwise):

      www.sportsauthority.com

      Returns Department

      7601 Trade Port Drive

      Louisville, KY 40258

• All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
• It is recommended that you use UPS or Insured Parcel Post for your return.
• Keep the Return Tracking Number for your return package to monitor delivery status.
• To receive credit, items must be returned within 30 days of delivery.
• You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
• Credit for gift returns will be issued to the original purchaser.
• Click here for information on returning damaged or defective items.

Our general Return Policy does not apply to all items. For a list of exceptions and instructions on returning these specialty items, please read our Return Exceptions Policy.

All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. For your protection, we recommend that you use UPS or Insured Parcel Post for your return shipment so you can track the delivery of your package.

Return Exceptions

Our Standard Return policies do not apply to all items. Exceptions to our Standard Return policies and instructions on how to return these particular items appear below.

Perishable Items

Contact our The Sports Authority Customer Service Center at 1.888.801.9164 to receive detailed instructions on returning perishable products.

Customized / Personalized Products and Autographed Collectibles

All sales are final for customized products and autographed collectibles. These items cannot be returned. If an error occurred in your order process or packaging, please contact a Customer Service Specialist at 1.888.801.9164.

Bats

Any opened bat must be returned directly to the manufacturer. For directions on returning unopened bats, click here

Software and Electronic Media Products

The products below are software and electronic media products:

• CD-ROMs
• Computer Games
• Software
• VHS Tapes

If you wish to return a media product, you may return the product, unopened, within 30 days of delivery for a full refund of the purchase price, minus shipping, handling, Gift Wrap, or other non-refundable charges. Click here for more information on how to return the product.

 Product Warranties

Click here for Terms and Conditions for all states.

Manufacturer’s Warranties

Many of the items that are sold on www.sportsauthority.com come with a manufacturer’s warranty. For additional information on the manufacturer’s warranty for a specific product, contact the manufacturer directly.

Extended Service Plan

www.sportsauthority.com offers you the option to receive up to two additional years of protection against product breakdowns resulting from mechanical or electrical failure caused by defects in workmanship and/or materials. Choose the NEW (National Electronics Warranty Corporation) extended service plan on the Product Detail Page for extended coverage. The NEW extended service plan begins when the manufacturer’s warranty expires. You can choose from a one-year or two-year additional coverage plan.

Benefits of the NEW extended service plan:

• One or two years of extended coverage beginning after the manufacturer’s warranty expires.
• Replacement or full refund for products under $100.
• Full coverage of parts and labor for repairs from defects or faulty workmanship.
• Access to more than 12,000 service centers nationwide.
• Up to $45 of the cost of installation, removal or reinstallation of the product that suffered a breakdown.
• Hassle-free service.
• No hidden fees or deductibles.
• In-home service on select products in conjunction with the manufacturer’s original warranty plan.
• If a product breaks down for the same reason three times during the term of your coverage, the product will be replaced for free.

Important Information about the NEW extended service plan:

• All service plans are provided by NEW (National Electronics Warranty Company).
• For additional information or a service request, contact NEW at 1.866.633.2419.
• Coverage is not available for all products on this site.
• The NEW extended service plan is not available for products being shipped to the following states: ME.
• Extended service plans are only available at the time of product purchase and cannot be sold separately.

To purchase a NEW extended service plan:

• If an extended service plan is available for a product you have chosen, select the level of coverage from the drop-down menu on the Product Detail Page.
• Click “Add to Cart.”
• Confirm your selection in the Shopping Cart (selected coverage will appear with appropriate pricing, along with the product).
• If you are finished shopping, click “Proceed to Checkout” and complete your purchase.
• The Terms and Conditions for the extended coverage will be mailed to you separately.  

Parts and Repairs

Please contact the manufacturer of an item directly with any parts and repairs questions. “– Sports Authority web site

Quick Facts

More Information

1. Returns and Warranties on the Sports Authority website