Foot Locker Return / Refund / Exchange Policies
Synopsis
Foot Locker items are easy to exchange by mail, as a shipping label comes with every item and the customer incurs no shipping costs for this service. Online purchased items may be returned at any store or shipped back.
Policy Statement
“WE PROMISE THE ITEM(S) YOU ORDER WILL FIT RIGHT OR EXCHANGE THEM FOR FREE!
Free Online Exchanges (US and APO/FPO Addresses Only)
We’ll exchange your items for another size and we’ll pay the shipping cost for any exchanged item, or we’ll give you a refund for the item if your size is unavailable. Exchanging an item has never been easier. Just follow these simple steps: Simply repackage items to be exchanged in the original boxes with all labels. All orders come with a prepaid return-shipping label. Affix this label to the package and just drop it in the mail within 30 days of receipt. Your exchange will be shipped to you at no cost.* And as always, you can return a purchase to any of our stores for an exchange or refund (see details below).
*Free return shipping is limited to standard delivery within the contiguous US and APO/FPO addresses. Excludes bulk orders and drop ships. If express or overnight shipping is requested you will be responsible for the full shipping cost. Entire order must ship to a single address. Exchanged items must be repackaged in the original boxes with all labels, and all products being returned or exchanged must be in new condition. All orders come with a prepaid return-shipping label which must be affixed to the package and shipped back within 30 days of receipt. Offer may be modified or terminated at any time. Other restrictions and exclusions may apply. Valid online, by phone or mail.
Free Returns or Exchanges at any Store (US Only)
Take the item(s) you would like to return to any of our stores nationwide. Please bring your shipping invoice to the store for processing your return or exchange. We will exchange the item or give you full credit for the purchase price of the item. Please Note: If the item is being exchanged, we recommend that you phone the store(s) near you first to see if they have the desired item in stock. If the item requested is not available, you may still return your product at the store and reorder online. US customers can find a store near you by using the Store Locator link in the footer. In the event you do not have a store near you, please click here to find the instructions for mailing back your item(s).
For returns processed 90 days or more from date of shipment, a GiftCard will be issued if an exchange isn’t requested. If you are the recipient of a gift, please provide your full name, shipping address and email address (if available). Returns received more than one year after date of shipment will not be accepted and will be returned to sender. At your request, GiftCards are available for all exchanges made prior to 90 days from date of shipment.
Please Note:
- Exchanges processed prior to 90 days are subject to availability. In the event that the item you requested for an exchange is no longer available, a refund will be processed as stated below.
- Refunds will be processed in the form of payment used on the original order. For credit card refunds, please allow 1 or 2 billing cycles for the credit to appear on your statement. GiftCards are available upon request.
- Refunds and GiftCards will include product and tax amount only. If an incorrect item was shipped, or products were flawed or damaged in transit, prior to 90 days, we will also include the shipping charges in your refund.
- Return merchandise must be in store bought condition.
- We cannot accept COD returns.
US and International Return and Exchange Instructions (Excluding Canada)
Return and Exchange Instructions Via Mail
When returning the item you purchased, please include the return form which is located on the reverse side of the invoice received with your shipment. If you no longer have the invoice, print the online return form. Fill out the required information and enclose the form with your package. If you are unable to obtain the return form, please include your name, address and daytime phone number, along with the reason for the exchange on a full sheet of paper. If the item is an exchange, please include the style number, size and color of the product you would like exchanged. Use the SmartLabel (US only) attached to your original invoice (see instructions below), or send your package via standard Ground Service/USPS insured or Federal Express. Outside the US, please send your package via International Mail.
Return/Exchange Department
Foot Locker
500 72nd Ave N
Wausau, WI 54401
Expedited Return Service Options
For faster Return Service, please contact us at 1.800.991.6815 and request an expedited Return Label for an additional charge. You will receive the Return Label on the same day requested if ordered by 4pm CST, Monday-Friday. The Return Label will be sent via email and include detailed instructions.
Service Charge
3-5 Business Day $9.99
2 Business Day $14.99
1 Business Day $24.99
To purchase an Expedited Return Service, please select one of the following options.
URETGRD – 3 Business Day label
URET2ND – 2 Business Day label
URETNDA – 1 Business Day label
SmartLabel Return Instructions (US Only)
SmartLabel is a pre-paid, pre-addressed return label. The time for your return to reach us and be processed is approximately 10-14 business days from the date it was returned. You pay nothing up front. We will deduct $6.99 from your refund for any returns. As part of our Fit Guarantee, we’ll pay the shipping cost for any exchanged item. For additional details, click here to see our Return Policy. Easy drop-off at any US mail location.
- Complete and enclose the Return Form on your invoice.
- Remove SmartLabel from invoice (bottom of invoice).
- Package the item(s) and Return Form and seal it securely with tape.
- Affix the SmartLabel to the package.
- Drop your package anywhere in the US mail at home, at work, or at the Post Office.
- SmartLabel is for US Domestic returns only (excluding Alaska and Hawaii and APO/FPO ).
Note: If the return or exchange is deemed as defective merchandise, the $6.99 charge will not be deducted from your refund amount. Please inquire with a Customer Service Representative at 1.800.991.6815 if you have any questions about using the SmartLabel.
Postage Credit
Domestic Shipments
As part of our Fit Guarantee, we’ll pay the shipping cost for any exchanged item. For additional details, click here to see our Return Policy. For returns, we are unable to reimburse for any postage unless the product is defective or we made an error filling your order.
International Shipments
We are unable to reimburse for any postage unless the product is defective or we made an error filling your order. In addition, customs, duties, taxes and any other applicable charges are the sole responsibility of the customer, and cannot be refunded.
Return or Exchange an Item at a Store (US Only)
Take the item(s) you would like to return to any of our stores nationwide. Please bring your shipping invoice to the store for processing your return or exchange. We will exchange the item or give you full credit for the purchase price of the item. Please Note: If the item is being exchanged, we recommend that you phone the store(s) near you first to see if they have the desired item in stock. If the item requested is not available, you may still return your product at the store and reorder online.
US customers can find a store near you by using the Store Locator link in the footer. In the event you do not have a store near you, please follow the instructions above for mailing back your item(s).
Canadian Return and Exchange Instructions
Returns/Exchange Instructions
Complete and include the return form, which is located on the reverse side of your invoice. If you no longer have the invoice, print the online return form. Fill out the required information and enclose with your package. If you are unable to obtain the return form, please include your name, address and daytime phone number, along with the reason for the return or exchange on a full sheet of paper. If it is an exchange, please include the style number, size and color of the product you would like exchanged.
Please use the return label that is attached to the Return Instructions and Address Forwarding insert received with your shipment. Do not use the prepaid return label attached to your invoice. The prepaid label on the invoice is used only for United States returns.
We recommend that you insure your package, as we cannot accept responsibility for uninsured packages. If a return label was not provided with your shipment, please return your insured package to the attention of:
1151 Martin Grove Road
Etobicoke, ON M9W 4W7
Attn. Returns Department
Returning/Exchanging a Gift
To prevent delays in processing your return or exchange, please provide the name and address of the person you received the gift from.
Returns/Exchange Processing
Please allow up to 30 calendar days from the day you return your package for your return to be credited or exchanged.
Please Note:
- Exchanges are subject to availability. In the event that the item you requested for an exchange is no longer available, a refund will be processed as stated below.
- Refunds will be processed in the form of payment used on the original order. For credit card refunds, please allow one or two billing cycles for the credit to appear on your statement.
- In the event that an incorrect item was shipped, or if products were flawed or damaged in transit, the duties, customs, taxes and shipping charges you paid for the merchandise will be included in your refund.
- We cannot accept COD returns.
Customs Charges and Duties
You must also agree to the following statement:
“By ordering goods from Foot Locker, I hereby authorize a licensed Canadian customs broker chosen by Foot Locker to act as my agent, and to transact business with Canada Border Services Agency (CBSA) to clear my merchandise, account for applicable duties and taxes, to return merchandise to Foot Locker and prepare and submit refund claims on my behalf for any merchandise that I return. I understand that CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker, and that I will obtain the refund directly from Foot Locker. In this connection, I also authorize the customs broker to endorse any refund check issued by CBSA in my name, so that Foot Locker can be reimbursed.” “– Foot Locker web site
Quick Facts
Time Limit | None, gift card or exchange only after 90 days |
Receipt Required | Yes |
Restocking Fee | None |
Refund / Exchange | Refund or exchange at customer’s option |
Original Packaging Required | No |
Probability of Success | Medium |
Conditions |
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Exceptions |
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