Sony Store – Return Policies

Sony Store Return / Refund / Exchange Policies

Synopsis

A 30 day money back guarantee on all items except open and engraved products. Shipping costs are not normally refunded.

Policy Statement

“Return Policy:

Sony’s return policy allows for Products purchased directly from Sony and shipped to locations in the United States to be returned by you after obtaining a Sony return authorization number (RMA) during the 30 day period following date of shipment by Sony for a refund of purchase price actually paid. Games, game hardware, Gift Cards, and Engraved Products are non-returnable items. We will not issue a refund on any CD, DVD, or software that has been opened (taken out of its plastic wrap) or downloaded. If you have received damaged, defective or incorrectly shipped merchandise please notify Customer Service within 30 days. The RMA number may be obtained by visiting www.store.sony.com/returns or by calling Sony’s Customer Support at 1-888-900-9872, and must be noted on the outside of the returned Product’s container. Products must be returned in the original packaging. Shipping and handling charges are not refundable. Damage and missing part restocking fees may apply. RMAs are valid for only 14 days from issuance. You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to Product while in transit to Sony. If you return Product to Sony (i) without a RMA from Sony or (ii) beyond the 14 day issuance period, or (iii) without proper packaging, Sony retains the right to either refuse delivery of such return or charge you a restocking fee. Please allow up to eight weeks for Sony to credit your account.

Sony’s limited warranty terms and conditions do not cover replacement of engraving. In the event your engraved Product receives service under Sony’s limited warranty or any extended service plan, use of necessary replacement parts may eliminate the engraving on the Product. “– Sony Store web site

Quick Facts

Time Limit	30 days
Receipt Required	Yes
Restocking Fee	None
Refund / Exchange	Refund
Original Packaging Required	Yes
Probability of Success	Medium
Conditions	Obtain a Sony return authorization number (RMA) during the 30 day period following date of shipment by Sony Products must be returned in the original packaging Shipping and handling charges are not refundable Damage and missing part restocking fees may apply RMAs are valid for only 14 days from issuance You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to Product while in transit to Sony If you return Product to Sony (i) without a RMA from Sony or (ii) beyond the 14 day issuance period, or (iii) without proper packaging, Sony retains the right to either refuse delivery of such return or charge you a restocking fee In the event your engraved Product receives service under Sony’s limited warranty or any extended service plan, use of necessary replacement parts may eliminate the engraving on the Product
Exceptions	Games, game hardware Gift Cards Engraved Products Any CD, DVD, or software that has been opened (taken out of its plastic wrap) or downloaded

More Information

Terms and Conditions on the Sony Store website
Sony Canada