O’Reilly Auto Parts Return / Refund / Exchange Policies

Synopsis

Items may be returned in store or shipped using a generated shipping label.

Policy Statement

“General Guidelines

The original sales receipt must accompany all returned merchandise. New items returned will be credited the full purchase price and applicable taxes to the credit card the order was originally charged to. Shipping and handling charges are not refundable. OReillyAuto.com will only issue credit to the original credit card used for the purchase of the item(s) returned. Retail store credit cannot be given. All returned merchandise is subject to inspection and approval prior to credit being issued. Non-approved merchandise will be returned to the customer at his or her expense. We will not accept C.O.D. deliveries for shipped returns. We will not accept returns on custom-made parts. Items incorrectly shipped to OReillyAuto.com will not be returned to the customer.

Local Store Return

Please read the following instructions prior to making a return to your local O’Reilly Auto Parts store location. All merchandise returned as NEW must be in its original packaging, unopened and uninstalled, including all original materials supplied with the product. All returns must be presented with the original purchase receipt. No exceptions. Items returned for warranty may be exchanged or refunded at our discretion. Refunds will only be issued to the same card used for purchase of the item being returned and you must present this card. Retail store credit will not be given.

Returning Parts to www.OReillyAuto.com

Should it be necessary to return part or all of your order to www.OReillyAuto.com you may obtain a return code by following these steps:

1. Go to www.OReillyAuto.com

2. Click the “My Account” link at the top of the page

3. In the “Returning Customer” section, enter your information to sign in

4. In the “Previous Orders & Returns” section, click on the order number you would like to return

5. In the “Need to Make Return?” section (at the bottom of the order detail page), click the “GO” button

6. In the “Start Return Process” section, fill out the requested information and click the “GENERATE RETURN CODE” button

Once a return code is generated, you may print the information to be included with your return. The printed return code and product information will serve as your proof of purchase. In the event you are unable to access your account or obtain a return code, you must provide a copy of the original purchase document, shipped with the product being returned. In order to protect yourself against lost or damaged return shipments, we suggest shipping with a carrier that provides tracking, insurance and delivery confirmation, such as UPS, Fed-Ex, or USPS. Return shipping costs are the responsibility of the customer and are non-refundable. For returns involving warranties or defects, products shipped in error, or products damaged in shipping, you will need to send us an e-mail via the Online Ordering section of the Contact Us page, or you may contact us toll free at 1-888-327-7153 for assistance. You will need to specify the order number for the product you wish to return and be able to provide a brief description of the nature of the problem with the product. A Customer Satisfaction Agent will assist you with the return and provide a return code and prepaid return shipping label (if applicable) via e-mail.

Parts Shipped in Error or Damaged in Shipping

We will issue credit to the original credit card used for the purchase price, applicable taxes, shipping costs for items shipped in error or damaged in shipping. Credit will be issued automatically upon receipt and inspection of the item(s). If only a portion of your original order is returned, credit for the original shipping costs will be pro-rated.

Warranty / Defects

Warranty and/or defective items should be covered under our warranty policy. Please refer to our Warranty Policy to determine coverage.

Types of Returns / Definitions

NEW: Products qualify for New Return, if they have not been installed, are in their original packaging, unopened, including all original materials supplied with the product.

CORE: This term refers to new or remanufactured item(s) for which a core value is charged. Core value is refundable upon return of the old part.

WARRANTY/DEFECT: Refer to our Warranty Policy  to determine coverage.

New Returns

Items returned, unopened, uninstalled, in their original packaging, including all original materials supplied with the product will be credited the full purchase price and applicable taxes to the original credit card used for purchase. Shipping costs are non-refundable.

Warranty / Defect Returns

Items returned for warranty / defect will be credited for the full purchase price and any applicable taxes upon receiving, inspection and confirmation of a defect or warranty coverage. Credit will be issued to the credit card used for the original purchase only. No retail store credit will be given. Please see our Warranty Policy to determine warranty coverage.

Items shipped in error will be refunded based on the original billing invoice for the purchase price of the item(s), shipping costs and taxes. Refunds will be issued to the credit card used for the original purchase only. If only a portion of your original order is returned the amount refunded for shipping may be pro-rated.

Shipped in Error

Items shipped in error will be refunded based on the original billing invoice for the purchase price of the item(s), shipping costs and taxes. Refunds will be issued to the credit card used for the original purchase only. If only a portion of your original order is returned the amount refunded for shipping may be pro-rated.

Core Returns

All core returns must follow a specific set of guidelines in order to be eligible for credit. Please visit our Return Policy page for complete instructions.” – O’Reilly Auto Parts web site

Quick Facts

More Information

1. Returns on the O’Reilly Auto Parts website