Canadian Tire Return / Refund / Exchange Policies

Synopsis

Return experiences vary considerably between stores, as each store is Dealer owned. Dealers may have inconsistent practices. Most items have a 90 day window, but others have 30.

Policy Statement

“Returns, Refunds & Exchanges

Easy returns: Save your receipt

To return an item for exchange or refund, bring it to any Canadian Tire store within 90 days, in its original condition and packaging, with your receipt and issue of Canadian Tire “Money”®. Returns without the original receipt or packaging will be accepted at Canadian Tire’s discretion. If a product is defective, the manufacturer’s warranty will apply. Credit to the original method of payment or a store credit will be provided as required. Some exceptions may apply*. Your name, residence address and phone number will be required. This information is collected, used and retained to help prevent fraud, and may only be disclosed within Canadian Tire. Valid photo ID may be required to confirm this information.

 *Exceptions include but are not limited to the following:

– electronics (home audio & video, personal audio & video, cameras & accessories, communications) may only be returned within 30 days

 – ink cartridges, media, and memory cards, books, DVDs, CDs, mattresses and portable beds may only be returned if unopened

The following products/ services are not refundable:

– tinted paint and stain products, products cut to length or modified

– magazines

– ammunition

– fireworks

– clearance or final sale merchandise

Further details are available at our Customer Service desk

Gift Receipts

 A store credit will be issued when returning a product with a Gift Receipt.

Gift Cards purchases are final

 Gift Cards are not returnable and non-refundable.

Shipping charges are non-refundable

We will gladly refund your original shipping cost if you are returning a Gift Card because of an error on our part.

If you require more information or require assistance with a return or exchange, call Customer Service at 1-866-746-7287.” – Canadian Tire web site

Quick Facts

Time Limit

 90 days, 30 days electronics

Receipt Required

 Yes

Restocking Fee

 May apply

Refund / Exchange

 Refund or exchange at customer’s option

Original Packaging Required

 Yes

Probability of Success

 Medium

Conditions

  • Must be in original condition and packaging, with your receipt and issue of Canadian Tire Money
  • Returns without the original receipt or packaging will be accepted at Canadian Tire’s discretion
  • If a product is defective, the manufacturer’s warranty will apply
  • Credit to the original method of payment or a store credit will be provided as required
  • A store credit will be issued when returning a product with a Gift Receipt

Exceptions

  • Tinted paint and stain products, products cut to length or modified
  • Magazines
  • Ammunition
  • Fireworks
  • Clearance or final sale merchandise
  • Gift Cards are not returnable and non-refundable

More Information

  1. Returns, Refunds, and Exchanges on Canadian Tire website
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